Application Servs Analyst III

Are you an experienced Application Support Analyst III looking for a new challenge within a company which will offer you a strong support network and an inspiring working environment? If so, then this is the job for you. The successful candidate will support applications and appropriate project specifications.

ROLE REQUIREMENTS

• Perform application installations to include setup of users, setup and configuration of systems and other support tasks
• Perform troubleshooting of application problems with little supervision
• Provide assistance to the IT Development team when needed
• Perform some reviews of installations and patches
• May be required to be on-call to support after hours issues as they arise
• Ability to mentor junior team members on Application tasks
• Ability to interact with customers with little guidance
• Ability to complete tasks on time with little supervision
• Intermediate level of understanding of Information Technology applications
• Must be able to complete individually incidents and service requests within defined SLA
• Liases with Application Vendor when required.
• Responsible for pro-actively looking at ways to reduce number of support calls.

QUALIFICATIONS/EXPERIENCE REQUIRED:

• Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential.
• Technical writing experience required and Strong Experience in SQL;
• SQL, JAVA, Java Scripting, Unix, VB, Powershell, Oracle Databases, Windows Servers, Networking, Middleware SQL, JAVA, Java Scripting, Unix, VB, Powershell, Oracle Databases, Windows Servers, Networking, Middleware
• A minimum of 5 years in an application support or other computer support services.
• Ability to manage support for up to 4 applications
• A working knowledge of the system development life cycle and general application support standards

EDUCATION

• ITIL Foundation Certification
• Bachelor’s Degree in Information Systems, Computer Science or a related area preferred

Benefits of Working in ICON

ICON enjoys a strong reputation for quality and is focused on staff development.  We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career.  We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart. 

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   

ICON is an equal opportunity employer -  M/F/D/V and committed to providing a workplace free of any discrimination or harassment

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