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Senior Director, Patient Centric Services

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About the role

This vacancy has now expired. Please see similar roles below...

Position Summary

To effectively manage the activities of Research Services’ managers and staff in a manner that ensures all timeframes and targets are met and that costs are kept under control. To serve as a senior level liaison with clients, as appropriate. To represent Research Services in Business Development activities. To provide leadership and assist as appropriate in managing Research Services Department in an effective manner
 
 
OVERALL
  • Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
  • As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
  • Provides senior oversight to the management of projects in a timely manner in adherence with SOPs and appropriate regulations and liaises with other department managers as necessary to achieve this.
  • Provides senior oversight/assistance to the development and maintenance of project management documents, including but not limited to, project timelines, project management plans, communication plans, and risk analysis plans.
  • Provides senior oversight/assistance to the review/ approval of project related materials, including but not limited to, protocol/guidelines, informed consent forms, case report forms, site training materials, reports, newsletters.
  • Provides senior oversight to the monitoring of the quality specification within the project.
  • Liaises with clients on project related matters.
  • Provides senior oversight to the assessment of site training and management processes with Manager, Site Management Department, in an effort to ensure project efficiency and consistency.
  • Provides senior oversight to the management of project financials, including but not limited to, change in scope, client and vendor invoicing/reimbursement, grant payments.
  • Keeps individual project costs under control.
  • Leads liaising with other managers to improve the effectiveness of the organization.
  • Keeps senior management informed of project status in relation to quality, finances, timelines and staff issues.
  • Maintains confidentiality of management information as appropriate.
  • Leads participation in interviewing process and hiring efforts.
BUSINESS DEVELOPMENT
  • Leads the formation of strategic alliances with internal and external customers.
  • Leads the development of proposals for new business.
  • Leads the development of proposal defense presentations
  • Leads client capabilities presentations.
  • Supports, preferably leads, origination and participation in various external communication opportunities - speaking at conferences, writing journal articles, etc.
           COMMUNICATION
  • Independently able to produce clear, substantive and effective written communications.
  • Orally communicates ideas, instructions and information well.
  • Demonstrates strong grammar and proofreading skills.
  • Leads in fostering an open and honest environment for the exchange of ideas.
  • Leads in communicating effectively with others at all levels within the organization and with clients/vendors.
TEAMWORK
  • Works effectively in a complex business environment including remote staff, subcontractors and external collaborators.
  • Works in collaboration with internal and external colleagues to meet project objectives, timelines and budget.
  • Significantly contributes to setting departmental policies and procedures.
  • Follows departmental and corporate policies and procedures.
  • Participates in team meetings to maintain effective lines of communication.
  • Provides regular updates to supervisors.
  • Provides mentorship to direct reports, colleagues and/or project team members.
  • Takes responsibility for project tasks and sees them through to successful completion.
  • Completes special projects and miscellaneous assignments as needed to meet project and/or departmental objectives.
PERSONAL/ PROFESSIONAL DEVELOPMENT
  • Continues education via professional development activities to enhance own professional growth.
  • Leads active participation in Lunch and Learns, Journal Clubs or other internal company training sessions.
LEADERSHIP
  • Leads ensuring team compliance with all relevant SOPs and Best Practice Guidelines.
  • Supports, preferably leads, in the development and tracking of goals, budgets and other financial metrics at Project and Departmental levels.
  • Leads identification and implementation of process improvement initiatives as appropriate.
 
MANAGERIAL/ ADMINISTRATIVE
  • Manages technical and administrative functions for multiple, simultaneous, complex projects.
  • Ensures project activities are consistent with project requirements and contractual scope of work.
  • Able to determine the multiple tasks involved in a project or assignment and prioritize their completion.
  • Leads provision of financial oversight to projects to ensure appropriate profitability.
  • Ability and willingness to travel (International and Domestic) up to 35%.
ADAPTABILITY
  • *Able to adapt to changes in deadlines and changes in the nature of assignments.
  • *Able to appropriately prioritize competing project demands.
PROBLEM-SOLVING
  • Makes appropriate use of available technology and tools in seeking and implementing solutions.
  • Capable of seeking and implementing standard and alternative solutions to problems.
  • Works well with other individuals and departments to solve problems.
  • Anticipates problems before they occur and seeks solutions.
  • Does not let obstacles prevent completion of assignment; proactively seeks appropriate alternative solutions.
  • Demonstrates resourcefulness; promotes the development of new ideas and solutions.
  • Capable of bringing delayed or disrupted projects to successful conclusion.
WORK QUALITY
  • *Consistently produces high-quality work.
  • By example of their own work habits, inspires others to perform high quality work in a timely fashion.
SUPERVISION
  • Ensure RS Managers and staff perform responsibilities to an appropriate working standard
  • Monitor and evaluate RS staff workload and liaise with Resource Management, the relevant Project Manager and others (as needed), to ensure appropriate allocation of resources, optimal utilization and manageable workload
  • Ensure all necessary training is provided to staff on an ongoing basis to optimise job performance and knowledge with particular emphasis on all relevant ICON procedures, ICH-GCP and other local regulations
  • Conduct and/or oversee training of RS Managers
  • Implement individual development plans and provide coaching and mentoring to assigned RS staff
  • Maintain regular 1:1 communication with RS Managers
  • Approve vacation time and leave requests (consulting Sr. Management as appropriate)
 
REQUIREMENTS
 
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • US/LATAM/CAN:  Minimum of six years of relevant experience is required with at least four (5) years of relevant line management experience as a Sr. Manager in RS, Sr. CRA Manager, Project Manager or equivalent job role
  • EU/APAC: significant proven clinical research experience, with prior relevant line management experience as a Sr. Manager in RS, Sr. CRA Manager, Project Manager or equivalent job role.
  • Foreign language skills desirable.
  • Good oral and written communication skills.
  • Due to the nature of this position it may be required for the employee to travel.  Therefore, dependent on the employee’s location, the employee may be required to possess a valid Drivers license.  
  • Minimum required education (with a background in medicine, science or relevant discipline preferred) is a Bachelor’s degree or equivalent.  Masters degree preferred
  • Proficient in computer applications such as MS Word, Excel, Publisher, PowerPoint 
Benefits
 

Other than working with a great team of smart and energetic people, we also offer a very competitive salary and benefits package that includes an excellent pension scheme, private health care, life assurance, and staff recognition schemes.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

 

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   

 
What’s Next
 

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

 
 

ICON plc Company is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.

*LI-LK1 

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