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Receptionist

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Receptionist - Langen Office
12 Month Fixed Term Contract  
 
 
JOB FUNCTIONS/RESPONSIBILITIES:
 
As the first point of contact for the company, handle the flow of people through the business and ensure that all administration tasks are completed accurately and delivered with high quality in a timely manner
 
 
  • Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
 
  • As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
 
  • Travel (up to 0%) domestic and/or international.
 
  • Use existing procedures to resolve day-to-day issues to maintain and/or improve service efficiency.
 
  • Serve visitors by greeting, welcoming, directing and announcing them appropriately. In this capacity it is necessary that the dress code shall be of standard corporate attire at all times.
 
  • Answer, screen and forward incoming phone calls while providing basic information when needed and maintaining confidentiality.
 
  • Receive and sort daily mail, deliveries and courier packages by tracking, logging and dispatching as required in compliance with company SOPs. Ensure that all outgoing post is monitored and stamped appropriately.
 
  • Maintain security by following procedures and controlling access to include monitoring visitor's log and issuing visitor badges.
 
  • Ensure full operating function of the reception area, reporting repairs needed as appropriate, in addition to maintaining the area in a clean and tidy state.
 
  • Management and distribution of inbound faxes through the main incoming fax line.
 
  • Monitor and respond to customer requests through Facilities Online, ensuring timely response and resolution of issues in compliance with department metrics.
 
  • Assist with the coordination of other essential central services such as maintenance, catering, taxis, florists and the ordering, tracking and receiving of office supplies.
 
  • Support other GBS functions at a local level, including  Finance responsibilities such as invoice scanning and log completion where required.
 
  • Keep management informed of any issues within the organization that require attention.
 
 
 
 
EXPERIENCE, SKILLS, KNOWLEDGE REQUIREMENTS:
 
    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
    • A minimum of 1 year experience in a Receptionist related role.
 
    • Prior relevant experience in Receptionist related role.
 
    • Proficient with Microsoft Office Suite
 
    • Ability to be resourceful and proactive in dealing with issues that may arise
 
    • Strong oral and written communication skills, with fluency in both German & English.
 
  • Strong interpersonal skills and ability to interact at all levels and across cultures Ass ist with additional facilities-related tasks and projects for the
 
 
 
 
EDUCATION REQUIREMENTS:
 
High School Diploma or local equivalent.
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