Site Services Specialist I (Client Services Specialist)
About the role
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If you have exceptional communication skills along with call center experience; learn how you join ICON’s Client Services department within ICON Laboratory Services.
About the Client Services Specialist within ICON:
The Client Services Specialist will assist in the day-to-day monitoring of clinical studies in respect to ICON Laboratory Services. Provide technical support to Investigator Sites, CRAs, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testing in a call center environment.
The Client Services Specialist will investigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries.
Benefits of working at ICON:
We provide our Client Services Specialist with the resources to be successful in supporting their line of business. In addition, we offer a strong benefits package that includes a comprehensive health plan, retirement plans, competitive pay, vacation, and an annual incentive plan to reward performance.
To succeed you will need:
You will have a minimum of 1 to 2 years of customer service experience within a clinical environment and hold a Bachelor’s Degree. Demonstrated ability to manage multiple tasks with good organization skills and good attention to detail.
We invite you to review our opportunities at www.iconplc.com/careers.
What’s Next?
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
Application process
Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.
Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
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