Sr Manager, DOCS Operations

•        Complete DOCS induction and orientation for newly employed CPCs.  
•        Ensure client-specific induction and orientation is planned, communicated and completed.
•        Establish goals and objectives for each CPC. 
•        Monitor performance and conduct annual appraisal for each CPC, as applicable.  
•        Ensure timely submission and approval of time reports, expense reports and leave requests for assigned CPCs. 
•        Manage non-rechargeable expenses for assigned CPCs, per regional guidelines.  
•        Create a positive relationship between DOCS, the CPC and the client to ensure retention.  
•        Ensure timely identification, resolution and escalation of issues.   

•     Bachelor’s Degree or local equivalent, in life sciences, medicine or related discipline.
•      Minimum of five (5) years of relevant industry experience
•      Minimum of three (3) years of line management experience for Operations Manager position
•      Greater than three (3) years of management experience for Senior Operations Manager position
•      Ability to liaise successfully with clients, CPCs and other departments.
•      Demonstrated ability to identify, analyze and solve problems.
•      Excellent interpersonal, organizational and management skills.
•       Excellent verbal and written communication skills in English and local language.

What’s Next

 *LI-AC1