VP, Clinical Operations
About the role
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- Actively participate in the selection and recruitment of suitable qualified staff (Snr PM level and above)
- Ensure all necessary training is provided to staff in the region to improve their job performance and knowledge
- Work with corporate training to develop program
- Measure effectiveness and institute remedial actions as needed
- Ensure the office(s) and its staff operate in a professional and client orientated manner
- Ensure regional staff turnover levels are kept <15%
- Enforce ICON’s project governance system, keep senior management informed of project status in relocation to quality, cost and timelines
- Integrate acquisitions/new department/new offices, as required
- Collaborate closely to ensure administrative, human resource, finance and IT activities are appropriately delegated and managed
- Demonstrate development, motivation and mentorship of associate directors and above in your region
- Lead succession planning and development of staff in the clinical department
- Support/conduct performance appraisals and assign responsibilities as appropriate for these individuals
- Present a high profile role within the organisation always displaying a positive attitude and offering constructive input as required
- Provide the experience and act as Senior Sponsor on proposals as appropriate
- Serve as a liaison with clients on significant project developments and new business as appropriate
- Provide strategic direction to business development plans and support business development at client meetings to ensure growth in the region
- Act as Senior Sponsor for clients, member of OMT/Executive Committees as applicable
- Liaise and take the lead with other departments/managers to improve the effectiveness or the organisation
- Effectively manage change within department/company in a positive manner
- Initiate or lead multiple company and or departmental initiatives
- Ensure oversight of the quality specification(s) within department
- Manage complex assignments in a variety of areas of responsibilities, simultaneously
- Ensure appropriate project(s) profitability inclusive of optimising staff utilisation/ recovery
- Control and delivery of target budget for the region
- Assess and assist directors/managers with study and departmental metrics as applicable
- Ability and willingness to travel approx.. 25-30% of the time (international and domestic)
- University/Bachelors Degree in medicine, science or equivalent degree/experience
- Ability to provide senior level leadership to all aspects of project and office management within the region
- Proven track record of successfully managing directors/managers and delivering projects on time, to budget and the required quality
- Proven track record of positive and significant interaction with all levels of staff
- Proven track record of leading high profile initiatives
- Ability to liaise successfully with all levels of management at ICON, vendors and clients
- Prior experience of managing a clinical operations department, preferred
- Excellent organisational and communication skills
- Proven track record in successfully managing change
- Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employee’s location, the employee may be required to possess a valid Driver’s license
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