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What drives your excellence?

icon plc logoICON has been providing outsourced development services on a global scale to the pharmaceutical, biotechnological and medical device industries for 25 years. Employing over 10,000 employees across 38 countries, it’s critical we maintain a coordinated approach to ensure we achieve our ultimate goal: to help bring life-changing and saving drugs to the market.

We want to be the global CRO of choice through the quality of our reputation, work and values. How do we ensure this? Innovative training, superb communication and excellent data capture is priority to us: ICON’s Firecrest support system has taken much of the increasing burden away from investigators, resulting in up to 40% fewer protocol deviations, half as many data queries and a 12% increase in patient recruitment. Not to mention, a thriving workforce.

We understand that employees perform at their best when they enjoy their work and feel valued. When joining ICON, people typically already have a strong interest in the effecting positive change in the medical industry. When everybody is united in our goal, we are more productive, more effective and more committed. We caught up with some of our employees to find out what motivates them, what they enjoy about working at ICON and whether they share similar goals and purposes to our company aims:

Genalyn Lorezca, Senior CRA

Having been here for a number of years, I've come to enjoy the flexible working hours and compressed working weeks, leaving me with time for a good work-life balance. The CRA incentive, bonus and employee recognition programmes are all great for motivation and you can notice the difference, my study teams both globally and locally are amazing to work with. Working with them on projects that result in highly beneficial drugs coming to market and helping people is highly stimulating.


Philip Deane, CRA Senior Manager

As a CRA Senior Manager, I strongly encourage team-working within my group, but it is equally important to be able to work independently when required. I'd recommend anyone joining ICON to be committed to the company goal and to have closely aligned goals themselves and it enables all of us to stay motivated and care about our work. A sense of humour doesn't go amiss too!

   John Walker, Revenue Supervisor

It's quite easy to feel like a small cog in a machine when working for a large company but, with ICON, everybody is treated individually on their own merits. It means when we hear about ICON's mission, values and strategy, it doesn't sound like typical corporate narrative. I value development and am happy that ICON does too & it definitely helps me stay motivated and feel like my career is progressing.

   Jebamani Banu, SAS Programmer

“I feel proud to be a part of an organisation which is working for the well-being and welfare of the people across the world.”

   Shawn Foran – IT Senior Manager

One of the great things about working here is that the company cultivates a culture of individual growth whilst keeping the overarching theme of team mind set intact.

   Tamara Miller – Project Management Director

My favourite thing about my role as Project Management Director is the level of communication required and the real diversity of the people I get to meet and interact with day-to-day. I’m also very lucky because I have one of the best line managers at ICON who is consistently supportive to me.

The excerpts above are just some of the feedback we get from our employees from a variety of sectors. We know that a combination of a great team and mutual objectives are what stimulate the majority of our employees. In response to this, we offer a number of fully accredited training courses that help people learn key skills in management and leadership. We promote the value of teamwork and have consequently found a higher-than-average retention rate of our employees.

It’s critical for both us and the wider pharmaceutical industry to ensure our staff are highly trained and kept up-to-date in their specialisms. Our managers are highly supportive of those working underneath them, encouraging them to take advantage of our iLearn online learning system, as well as setting out career paths. One of our Senior CRAs documented her progression with ICON and how her manager enabled her to do so. It’s just one example of the way we try to inspire our employees strive for excellence.

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