Account Manager C&SR

·         Recognize, exemplify and adhere  to ICON's values  which center  around  our commitment to People,  Clients and guidance.

·         As a member of staff, the employee is expected to embrace and contribute to our culture  of process  improvement with a focus on streamlining our processes adding value to our business and meeting  client needs.

·         Travel (approximately 15%) domestic and/or international.

·         Actively  supports the growth and integration of service  areas with  ICON's Clinical & Scientific Research (C&SR).

·         Proactively and independently expands  knowledge base on constantly evolving  industry-related trends and news and best practices.

·         Develops  awareness of the  pharma  I biotech  I medical  device  industry  landscape  as  it relates  to department specific service-related trends and challenges.

·         Develops   up  to  date   understanding  of the  specific  nature   of key  dient  relationships  and  supports   the building/broadening of these relationships where appropriate.

·         Proactively develops new  business  opportunities and  drives  revenue  growth  through regular  and  meaningful communication.

·         Anticipates the key information that team, customers, and senior management stakeholders need in order to make informed decisions and communicating that information proactively

Functional

·         Manages  a portfolio of active  dients; handling  dient communications, quotation requests,  deliveries  of projects, project issue resolutions  and revenue  control.

·         Determines project  feasibility  and  develops   quotations that  adhere  to the  agreed  project  scope,   process requirements and any applicable timelines.

·         Prior  to project  launch,  develops clear  project  hand-off packages for project  management staff  in accordance with the contract and client expectations.

·         Actively contributes  to organizational learning  by obtaining  client feedback  and tracking  issue resolution.

·         Conducts and contributes to the strategy and content of presentations for bid defence meetings.

·         Develops junior staff by carrying out designated training  plan.

·         Contributes to the development of competitive RFPs/RFI  responses addressing clients project needs.

·         Responsible for ensuring compliance with all relevant  SOPs, policies and procedures.

·         Such other duties and tasks as are allocated  to you at the reasonable discretion  of the Company.

SECTION  3:  EXPERIENCE, SKILLS, KNOWLEDGE REQUIREMENTS

(List requirements in bullet fonnat.  For all positions, regardless of location, the American with Disabilities Act (ADA) paragraph must be included.  lnfonnation pertaining to the ADA is included in the Job Desaiption  Form Guidelines within iDoc)

To perform this job successfully,  an individual  must be able to perform  each essential  duty satisfactorily. The   requirements  listed   below   are  representative of  the   knowledge,   skill,   and/or   ability   required. Reasonable  accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

·         US/LATAM/CAN:  A minimum  of 4 years work experience  in a similar role.

·         EU/APAC:  Prior relevant industry experience.

·         Experience speaking to clients about service area capabilities

·         Experience  conducting  and  contributing  to  the  strategy   and  content of  presentations for  bid defense meetings.

·          Dynamic presentation  skills and great interpersonal skills.

·         Fluency in English both orally and in writing, with excellent communication skills, and the ability to clear1y present solutions to clinical and pharmaceutical clients.

·         Organization  and leadership skills.

·         Proven ability to work in an environment that is fast paced.

·         Problem-solving capabilities.

·         Strong team player in a multi-language/multitasking environment.

·         Self-starter and pro-active.

·         Anticipate and respond to client and/or project needs without prompting.

·         Able  to identify  stakeholders and  stakeholder needs,  roles  objectives and  strategies  for  large, global projects and multi-project programs.

·         Demonstrate  awareness of key competitors and  how our service  offering  can provide a superior experience to our clients.

·         Takes  action  to achieve  goals  and  targets;  is  consistently reliable  in  delivering  time  sensitive demands and ongoing commitments with minimal supervision.

·         Expert proficiency  in MS Word, PowerPoint and Excel

·         Due to the  nature  of this  position  it  may  be  required  for  the  employee  to travel.    Therefore, dependent on the employees' location, the employee  may be required  to possess  a valid Drivers' license.

Knowledge Requirements

·         Understanding  of the pharmaceutical, biotech and medical device industries.

·         Solid in-depth knowledge  of industry best practices.

·         Understanding  of the competitive landscape related to the services of the department.

SECTION 4:  EDUCATION REQUIREMENTS

·         Bachelor's  degree, or local equivalent, in life sciences,  business,  technology, information technology or related discipline.