Account Manager, PCS
- Burlington, Blue Bell
- ICON Full Service & Corporate Support
- Project/ Program Management
- Remote
About the role
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Job Posting Title: Account Manager, COA Licensing
ICON Job Profile: Account Manager, PCS
Location: Office or homebased, Mexico, Brazil, North America (US/Canada)
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
MAPI Research Trust:
In collaboration with ICON, Mapi Research Trust is a non-profit, full-service provider, promoting the use of Clinical Outcomes Assessments (COAs) in studies, and encouraging exchanges of Patient-Centered Outcomes (PCO) and Clinical Outcome assessments information among academics, pharmaceutical companies, and health researchers. Since the mid-90′s we have been collecting and processing PCO information to provide reliable, comprehensive and up-to-date information services.
We offer free and subsidized access to Clinical Outcome Assessments information, licensing and their derivatives for thousands of independent and academic research programs in over 130 countries every year, and we maintain the world’s largest library devoted exclusively to COAs. Through our PROQOLID & PROLABELS databases, we create vital links among those at every level of Patient-Centered Outcomes studies.
The Trust was founded with the mission of centralizing and quickly disseminating reliable, exhaustive questionnaire information to the scientific community.
Mapi Research Trust is the largest single COA licensing provider and the most trusted name in distribution of COA instruments exclusively representing over 600 COAs.
Job Description:
The Account Manager leads efforts to maintain and expand upon client relationships for assigned ICON Patient Centered Services (PCS) and Mapi Research Trust (MRT) service area(s), focusing on clinical outcome assessment (COA) licensing and translation. The Account Manager contributes to a portfolio of strategic accounts and is responsible for understanding clients’ business objectives, supporting or leading RFI/RFP responses and BD efforts across PCS, and ensuring that scoped project goals are met and delivered at the highest quality.
Oversees the project lifecycle (from proposal/award to delivery).
Ensures all services in scope are managed and delivered in a professional manner in order to reinforce client satisfaction and repeat business.
Coordinates with client services and other functional groups within the company to achieve on-time/quality deliveries, support shared milestone achievements, and manage study issues.
Organizes and leads regular operational meetings with key clients, coordinates action plans, and reports on outcomes (as required, governance meetings, project related meetings, finance, etc)
Provides direction and support to project team, including training, as required.
Ensures successful completion of change orders, invoicing, and revenue recognition, as required.
Actively supports the growth and integration of service areas within PCS and MRT.
Drives understanding and awareness of PCS and MRT staff on the nature of client relationships and supports the building/broadening of these relationships.
Proactively supports new business opportunities and drives revenue growth through regular and meaningful communication. Promotes company products and services in an effort to maintain and expand the current and prospective client base.
Leads and/or contributes to the management of strategic clients, acting as the subject matter expert on COA licensing and translation services; handling client communications, client outreach and RFI/RFP response development and coordination with all stakeholders across ICON and MRT as needed.
Hosts and participates in meetings with internal and external clients on operational topics.
Ensures delivery of finished products at the expected level of quality within the set timelines.
Proactively and independently expands knowledge base on constantly evolving industry trends and news and best practices.
Continuously develops awareness of the pharma / biotech / medical device industry landscape as it relates to department specific service-related trends and challenges and guides awareness for PCS and MRT staff.
Such other duties and tasks as are allocated at the reasonable discretion of the Company.
To succeed you will need:
Excellent project management and customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints
Degree, preferred
3-5+ years of experience in project management, client services and/or account management, B2B clients a plus
Experience in the domain of clinical outcome assessments (COA), a plus
Previous experience working remotely, preferred
Process-driven and strong attention to detail with superior organizational skills
Strong team player
Experience in managing multiple, varied tasks simultaneously and independently
Self-motivated and comfortable working both independently and as part of a team
Fluency in English both orally and in writing, experience working on international teams preferred
MS Office Suite
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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Application process
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Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
Reasonable AccomodationsDay in the life
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