Account Manager, PCS
About the role
This vacancy has now expired. Please see similar roles below...
Account Manager role within the Client Management team,
Language Services, PCS
Homebased or Officebased
Barcelona, Spain
Lyon, France
Raleigh, USA
This is an exciting opportunity to join the Client Management side of our Language Services team within the Clinical Research Industry. Do you have an interest in languages? Are you interested in coordinating clinical translation & linguistic validation projects, putting your client management skills to use, while focusing on excellent customer service? If you are looking to join a company, which will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you.
We currently have an opportunity for an Account Manager, a client-facing role, office or remotely based. As the client's main point of contact throughout the lifetime of a project, successful candidates must possess exceptional communication and customer service skills. Applicants must also be able to demonstrate drive, passion, great attention to detail and be comfortable managing a variety of tasks at one time.
As an Account Manager, you will be dedicated to several key clients and asked to ensure clients' satisfaction by analyzing their needs, offering appropriate solutions and quotes (budgeting, proposal writing, client relationship management, timeline planning) coordinating with internal teams and with external parties.
You will be trained to process a request in autonomy, using standard tools and quality processes and with an appropriate client-facing attitude.
Our Language Services team is part of our Commercialization and Outcomes group with offices based in France, Spain, UK, US and Korea. The team provides the coordination and management of Translation and Linguistic Validation projects for both internal ICON groups and external clients.
To succeed you will need:
- Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints,
- Experience in client services/account management,
- Experience in the translation industry,
- Experience in the domain of clinical outcomes assessments and/or knowledge of linguistic validation is a plus,
- Process-driven and strong attention to detail with superior organizational skills
- Strong team player
- Experience in managing multiple, varied tasks simultaneously and independently
- MS Office Suite
- Ensure delivery of finished product at the expected level of quality within the set timelines
- Administrative follow-up of the projects from launch to finalization
- Self-motivated and comfortable working both independently and as part of a team
Benefits of working at ICON
This is a permanent, full time position. The salary is competitive and negotiable depending on qualifications and experience. We offer a competitive benefits package to the successful candidate including private health and an attractive pension plan.
What's Next?
Following your application, you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.
Application process
Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.
Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
Reasonable AccomodationsDay in the life
Teaser label
Inside ICONContent type
BlogsPublish date
04/18/2024
Summary
Endometriosis Awareness: A Vital Cause In March, ICON, through its Networking Organization for Women (NOW) employee resource group, joined the global effort to raise awareness about endometriosis
Teaser label
IndustryContent type
BlogsPublish date
04/18/2024
Summary
Introduction to Data Management in Clinical Trials In the field of clinical research, data management plays a crucial role in ensuring the success and accuracy of clinical trials. Clinical trials
Teaser label
IndustryContent type
BlogsPublish date
04/12/2024
Summary
Introduction to the Clinical Research Supply Chain The clinical research supply chain plays a crucial role in the successful execution of clinical trials. It encompasses a complex network of activ
Who we are
Similar jobs at ICON
Salary
Location
Japan, Tokyo
Department
Clinical Monitoring
Location
Osaka
Tokyo
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Contractor
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own
Reference
JR119216
Expiry date
01/01/0001
Salary
Location
Taiwan
Department
Clinical Trial Management
Location
Taiwan
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Trial Management
Job Type
Permanent
Description
Job Title: Local Trial ManagerWorking location: Home based ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment drivin
Reference
2024-110017
Expiry date
01/01/0001
Author
Sandy TangAuthor
Sandy TangSalary
Location
Taipei
Department
Clinical Monitoring
Location
Taipei
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
Senior Clinical Research AssociateWorking Location: Taiwan Home Based ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environ
Reference
2024-110013
Expiry date
01/01/0001
Author
Sandy TangAuthor
Sandy TangSalary
Location
Taiwan
Department
Clinical Monitoring
Location
Taiwan
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
Clinical Research AssociateWorking Location: Taiwan Home Based ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment dr
Reference
2024-110015
Expiry date
01/01/0001
Author
Sandy TangAuthor
Sandy TangSalary
Location
Japan
Department
Regulatory, Drug Safety/ Quality Assurance & Other roles
Location
Japan
Business Area
ICON Strategic Solutions
Job Categories
Drug Safety
Job Type
Permanent
Description
・成長性の高い両社の統合により、世界で1-2位を争う規模のグローバルCRO(世界で40,500名規模、日本で1,000名規模)に拡大・補完的な統合にもとづく、クライアントポートフォリオの多様化がもたらす本格的なスケールメリットの実現 ・さまざまな疾患領域への深い知識をはじめとする、両社が育んできた強みを活かした幅広い/質の高いソリューションの提供・最先端のテクノロジーに、スケールメリットが加わるこ
Reference
2024-109907
Expiry date
01/01/0001
Author
Daiki MatsumotoAuthor
Daiki MatsumotoSalary
Location
Japan
Department
Biometrics Roles
Location
Japan
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Statistics
Job Type
Permanent
Description
・成長性の高い両社の統合により、世界で1-2位を争う規模のグローバルCRO(世界で40,500名規模、日本で1,000名規模)に拡大・補完的な統合にもとづく、クライアントポートフォリオの多様化がもたらす本格的なスケールメリットの実現 ・さまざまな疾患領域への深い知識をはじめとする、両社が育んできた強みを活かした幅広い/質の高いソリューションの提供・最先端のテクノロジーに、スケールメリットが加わるこ
Reference
2024-109186
Expiry date
01/01/0001
Author
Daiki MatsumotoAuthor
Daiki Matsumoto