Account Supervisor, Pricing, Market Access and Reimbursement

Account Supervisor, Pricing, Market Access and Reimbursement

Flexible Location across USA: Office based or Remote

What an exciting time to join ICONplc! What a 2020 we have had, acknowledged as one of the best CROs globally; acknowledged as an Employer of Choice by Women in Clinical Research; and our reputation as a leading CRO in the vaccines clinical trial space has seen us play a significant role in the current CV19 pandemic.

Recent months has seen a restructuring of Market Access and Pricing & Reimbursement (PMAR) teams providing a new alignment to better service our clients. To help us do this, we are looking for an Account Supervisor of Client Engagement. Responsible for supporting client engagement on a day to day basis with new and existing accounts and providing close partnership to the internal delivery teams at the direction of the Account Vice President to help assure delivery excellence and overall client satisfaction to retain and grow account revenue and margin. The Account Supervisor is the lead client-facing contact responsible for managing the daily relationship and deliverables including engagement kickoffs, account maintenance, brand planning and upselling opportunities.

The Role:

• Work collaboratively with the centralized delivery and project management organization to set and manage client expectations and help drive quality deliverables, productivity and cost control
• Help drive sales efforts to achieve targets in new and existing accounts
• Retain, manage and expand revenue with clients in assigned client tier, territory or grouping
• Manage pricing/margin of new proposals with the Project Management team.
• Ensure timely invoicing and revenue tracking and reporting
• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
• As a virtual team manager, you are expected to recognize the importance of process improvement with a focus on revenue generation while adding value to our business and meeting client needs.
• Maintain a positive, results-oriented and engaging work environment.
• Travel (approximately 50%) domestic

To perform the Account Supervisor role successfully, you will have a blend of the skills and knowledge listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3+ years of experience in market access or related fields at a biopharmaceutical, consulting, agency or managed care organization
• Existing client relationships and engagement skills with proven experience managing biopharma accounts preferred
• Demonstrated ability to sell new business/upsell in existing accounts
• Success working cross-functionally with critical deliverables and tight timelines
• Strong project delivery skills and ensures project activities are consistent with project requirements and contractual scope of work
• Communicates effectively (verbal and written) with others departments and at all levels within the organization and with clients/vendors
• Able to adapt to changes in deadlines and changes in the nature of assignments whilst working across multiple accounts.

Why join us?

Ongoing development is vital to us, and as the Account Supervisor you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.

EOE race/color/religion/sex/sexual orientation/gender identity/disability/vet/national origin