Application Analyst II

Job Profile Summary Provide system administration and support for assigned applications

• Provide support for application development projects

• Serve as a subject matter expert (SME) for assigned applications and have a good working knowledge of

other ICON applications and their impact on assigned applications

Job Description

• Recognize, exemplify and adhere to ICON's values which centers around our commitment to People,

Clients and Performance

 • As a member of staff, the employee is expected to embrace and contribute to

our culture of process improvement with a focus on streamlining our processes adding value to our

business and meeting client needs.

• *Travel (approximately 10%) domestic and/or international

 • *Interface with system users to identify requests and provide timely, high quality support

 • *Lead smaller

quick win efforts and participate in projects that improve efficiency within the organization

 • *Interface with IT to evaluate, resolve and communicate system-related issues impacting users and escalate to

management as applicable

• Escalate application issues with a perceived high user impact to management

• Capture user feedback on system applications and/or associated operational processes and provide input

to management • *Proactively review system data and identify training needs or system issues

• *Take part in and, where necessary, coordinate the development and review of application training material

•*Participate in system testing by execution of test scripts • *Proactively engage system users in discussion

of system issues and provide training, or facilitate the development of training materials, under the direction

of management

• *Demonstrate increased understanding of the business’ needs and priorities by working

in conjunction with the application owner in troubleshooting issues, scheduling system changes, and

coordinating between IT and the business to provide input related to requests for new system

features/functionality

• *Demonstrate increased proficiency with assigned applications by troubleshooting

more complicated issues and assisting in application development activities

• Actively participate in training and/or mentoring junior personnel on standard day-to-day activities

• Other duties as assigned