Business Operations Associate

Business Operations Associate

Location: New York City, US or Boston, US

ICON is looking for a  Business Operations Associate to be based in our NYC or Boston offices.

The Business Operations Associate supports the Pricing and Market Access department through the independent management of assigned projects and tasks and should have a demonstrated ability to complete assigned projects and tasks independently and with high quality and timeliness. In addition, the Business Operations Associate works closely with other members of project teams, clinical/scientific teams, and internal and external clients and vendors for successful project execution.

Role responsibility

General

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
• Travel (approximately 5%) domestic and/or international.

Strategic

• Actively supports the growth and integration of service areas. 
• Proactively and independently expands knowledge base of constantly evolving industry-specific trends, relevant news and best practices in professional services and management consultancy.

Functional

• Responsible for performing assigned project tasks while adhering to timelines, SOPs and performance metric standards.
• Selects and manages suppliers and other project resources for assigned tasks with increased autonomy.
• Identifies risks with assigned tasks and effectively executes strategies to minimize those risks.
• Holds functional resources accountable to project and timelines
• Supports or leads project meetings and the resolution of issues, project recaps and corrective/preventative action plans.
• Responsible for accurate tracking and regular upkeep of financial data on assigned tasks and projects.
• Understands and owns portions of the project scope.  Identifies scope creep on assigned tasks.  Implements resolution plan.
• Communicates efficiently and effectively within/outside of project team, and communicates regularly with senior project team members about project tasks.
• Controls assigned project budget and ensures timely issuance of purchase orders, payments, reimbursements.
• Performs such other duties and tasks as allocated at the reasonable discretion of the Company.

Experience, Skills, knowledge Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Prior relevant industry experience.  An advanced degree in a related field may offset work experience.

Skills

• Fluency in English both orally and in writing, with excellent communication skills.
• Strong organization and multitasking skills.
• Ability to work in a fast paced project environment.
• Problem-solving capabilities.
• Quality and detail-oriented.
• Strong team player in a multi-cultural environment.
• Self-starter and pro-active
• Ability to learn new tools, technologies and strategies related to the department’s service area.
• High proficiency in MS Word, PowerPoint and Excel.
• Ability to take action to achieve goals and targets. 
• Ability to master new tools, technologies and strategies related to the department’s service area.
• Ability to clearly present instructions, negotiate pricing and address issues with suppliers and internal and external stakeholders.
• Due to the nature of this position it may be required for the employee to travel.  Therefore dependent on the employee’s location, the employee may be required to possess a valid Driver’s license.

Knowledge Requirements

• Knowledge in applicable field of market access, pricing, health economics, market research, clinical management, quality management, management consulting and/or clinical research.

Education Requirements

Bachelor’s degree, or local equivalent, in life sciences, business, technology, information technology or related discipline.

Benefit Working with ICON

Beyond working with a great team of smart and energetic people, we also offer a very competitive salary and benefits package that includes an excellent pension scheme, private health care, and life assurance and staff recognition schemes. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage. 

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.