Client Relations Manager (Central Laboratory)
About the role
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Client Relationship Manager
- Working with key clients you will understand existing and projected requirements in order to plan internal resource needs, enhance and re-direct services as needed.
- Represent the Central Lab at regular client meetings where you will discuss each project and provide progress updates and receive feedback.
- Review client metrics, including assisting in metric collection as needed; investigate and troubleshoot quality issues.
- Drive special projects surrounding Scientific or Operations Updates that require change management, client communication, and/or process updates.
- Actively provide client training to enhance the relationship with the Central Lab.
- Partnering with Management and Business Development to ensure that client issues are communicated and raised appropriately.
- Delivers high quality standards and strives for excellence; Acts in a can-do, flexible and responsive manner to customer needs; Communicates with clarity of purposes, setting clear direction.
- Operates independently with a willingness to make decisions; Projects credibility and makes a professional and positive impression on others; Acts as a coach and mentor and shares expertise.
- Performs additional relevant responsibilities as requested by management.
- At least five years clinical lab, project management or related experience.
- You will be dedicated to building lasting relationships amongst cross-functional teams.
- Excellent oral and written communication skills.
- Strong presentation skills.
- Possess the ability to work independently with a high degree of quality.
- You will be self-motivated with an outgoing personality and work well in a team setting.
- Consistent track record in delivering focused customer service and client satisfaction.
- Proven ability to actively lead a broad variety of clinical studies.
- Experience in managing projects and/or client relationship management.
- Knowledge and familiarity with the clinical trials industry.
- Ability to remain composed and even-keeled in stressful situations, performing effectively in spite of shifting priorities, workload and external pressures.
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