Client Services Associate I

Join our winning team rated by Forbes as one of America’s best employers for three years in a row! This includes the year 2019!

The role of the Client Services Associate is to support ICON’s global contracting process through the co-ordination and collation of information on new and ongoing projects including but not limited to direct to contract, Consultancy and single service agreements and the provision of this information to key decision makers in the contracting process.

We coordinate, develop, and execute all client/sponsor contracts and change orders for newly awarded and on-going projects at ICON Clinical Research, in line with ICON Policies and procedures, and to support the approval and execution of those agreements by the authorized individuals.

Role responsibilities include:

• Coordinate and develop contracts and change orders for newly awarded and on-going, single service, direct to contract and consulting projects at ICON
• Work simultaneously on numerous contracts and/or change orders
• Interact with ICON legal, the Sales Team, and their respective Contracts Manager, as necessary, to determine appropriate terms and conditions to be included in the contracts and change orders
• Develop and understanding of ICON Costing Tools and how budgets are built, client budget grids and any tools and templates developed within the Client Contract Services Group
• Solicit input and review contracts and change orders from the relevant operational departments
• Develop and maintain client/project files and tracking tools  

Experience & Knowledge Requirements:

• Minimum of 1-2 years of relevant administrative duties. Finance, contracts/budgets or negotiations  preferred.
• Excellent working knowledge of MS Office package
• Demonstrate ability to work independently
• Demonstrate ability to be highly motivated and be a strong team player working well in a strong team environment
• Demonstrate ability to be a self starter and function in a high paced, dynamic environment.
• Demonstrate ability to follow directions (often complex) well
• Demonstrate ability to work under pressure and/or tight timelines
• Excellent communication (oral and written) and organization skills

Education requirements:

Bachelors degree or local equivalent

Why join us?

Other than working with an excellent team of passionate and ambitious people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.