Client Services Associate I

Client Service Associate

Location: Mexico City

At ICON, it's our people that set us apart.

As a global provider of drug development solutions, our work is serious business but that doesn't mean we can't have fun whilst we do it.

With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry!

Are you one of them?

At ICON, we have an incredible opportunity for an expert Client Service Associate to join the team.

The Role

As Client Services Associate, you will be responsible for supporting ICON's global contracting process through the co-ordination and collation of information on new and ongoing projects and the provision of this information to key decision makers in the contracting process.

• Coordinate and develop contracts and change orders for newly awarded and on-going, single service, direct to contract and consulting projects at ICON and/or support the Contract Analyst team in the development of contracts and change orders.
• Work simultaneously on numerous contracts and/or change orders.
• Interact with ICON Legal, the Sales Team, project team and finance team and their respective Contracts
• Develop an understanding of applicable ICON costing tools and how budgets are built, client budget grids, and any tools and templates developed within the Client Contract Services group as required.
• Solicit input and review of contracts and change orders from the relevant operational departments.
• Ensure that payment terms follow ICON's recommended payment guidelines
• Work with respective Contract Manager on any issues that need to be escalated within ICON and be able to recognize when input and/or review by Legal and/or operations/senior management is required.
• Update Salesforce in a timely and consistent manner with concise, accurate information on status of the contract or change order.
• Develop and maintain client/project files and tracking tools.

What you need

• Bachelor's or Master's Degree in Business / Life Sciences is required
• 1- 2 years' experience working in an administration role
• Excellent Exec skills - would consider yourself advanced
• Great team player
• A brilliant and confident communicator both verbally and written
• A willingness to learn and develop your career within a leading CRO

Why join us?

Other than working with an outstanding team of ambitious people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

Ongoing development is vital to us, and as a Client Services Associate, you will have the opportunity to progress your career, with the potential to move into other related areas to improve your skillset. Our benefits package is competitive, our scope is international and we sincerely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.

EOE race/colour/religion/sex/sexual orientation/gender identity/disability/vet/national origin