Client Services Associate I, PCS

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

This is an exciting opportunity to join the Client Management side of our Language Services team within the Clinical Research Industry. Do you have an interest in languages and interested in coordinating clinical translation projects, putting your client management skills to use, while focusing on excellent customer service? If you are looking to join a company which will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you!

We currently have an opportunity for a Client Services Associate I, a client facing role, based out of our Tokyo or Seoul office. As the client's main point of contact throughout the lifetime of a project, successful candidates must possess exceptional communication and customer service skills. Applicants must also be able to demonstrate drive, passion, great attention to detail and be comfortable managing a variety of tasks at one time. A background/qualification in Languages, English, Marketing or Business is preferred but not essential.

Our Language Services team is part of our Commercialization and Outcomes group who are based at our offices in Lyon, France. The team provides the coordination and management of Translation and Linguistic Validation projects for both internal and external clients. Client Services Associate I responsibilities include but are not limited to: budgeting, proposal writing, client relationship management and timeline planning.

Client Services Associate I

Tokyo, Japan

Seoul, Korea

Office based or Home based

To succeed you will need:

• Exceptional customer service
• Fluency in English both orally and in writing with excellent communication skills
• Strong attention to detail with superior organizational skills
• Strong teammate
• Experience in managing multiple, varied tasks simultaneously and independently
• MS Office Suite
• Previous experience in the translation industry- not mandatory.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.