Client Services Associate II, Mapi Research Trust
About the role
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Mapi Research Trust promotes scientific approaches in the PCO field and encourages exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient's voice into every step of the development process of new treatments.
Within the Trust, the PROVIDE team is in charge of answering clients' requests about COAs (Clinical Outcomes Assessment); most of our work is about delivering licenses for the use of COAs that are distributed on behalf of their copyright holders.
As a Client Services Associate II, you'll provide clients with information on COAs using skills ranging from acceptance, reformulation and orientation of requests. You will be trained to process a request in autonomy, searching for the relevant information in a given timeline and utilizing various sources to provide detailed information back to the customer, using standard tools and quality processes and with an appropriate client-facing attitude.
Main responsibilities
- Manage information requests via ePROVIDE™ platform
- Follow-up with requests from launch to finalization, including invoice requests and tracking work time
- Promote the company products and services to maintain and expand the current and prospective client base
- Participate in meetings with internal and external clients on operational topics
Our requirements
- Degree is preferred however not an essential part of this role
- Work experience in the field of client relations and/or information search
- Fluency in English, knowledge in French is a bonus
- Excellent customer service skills, including the ability to communicate clearly with clients and resolve customer issues or complaints.
- Self-motivated and comfortable working both independently and as part of a team
Why work with Mapi Research Trust?
Expanding organization within a large group, giving access to career opportunities
- Merit-based advancement
- Multicultural team and fun atmosphere!
About Mapi Research Trust
Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients' quality of life by facilitating access to Patient-Centered Outcome (PCO) information. We promote scientific approaches in the PCO field and encourages exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient's voice into every step of the development process of new treatments. https://mapi-trust.org//
Mapi Research Trust and ICON Plc are equal opportunity employers - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment
Application process
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