Senior Clinical Operations Manager (CRA Manager)
TA Business Partner
About the role
This vacancy has now expired. Please see similar roles below...
"At ICON, it's our People that set us Apart"
This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. We differentiate ourselves by developing innovative solutions to bring life-saving drugs to market faster in a more cost-effective way with better patient outcomes. We are a top five CRO with solid earnings and growth potential. Our belief in excellence is our core value in all that we do for our sponsor partners and the patients that we serve.
ICON Clinical Research is Whole Owned Foreign Company which founded in 1990 in Ireland.
We expanded our business from 1995 in APAC region.
Currently we are hiring the Clinical Operations Manager in Seoul, Korea.
This role is responsible for the coordination, execution, control and completion of theClinical Operations at a key country level or group of countries and ensuring delivery and development of the Clinical Operations team against key metrics. Drive the completion and delivery of the end to end service through a variety of metrics and KPIs enabling ICON develop and grow the delivery of work at country, site and, if appropriate, at portfolio level. Provide direction and accountability for the operational teams and their delivery at the country and site level and provide input to Director Clinical Operations on same. Working within the clinical operations peer group to drive initiatives across the region and deliver these through their peers in their countries.
Role Responsibilities
- Responsibilities in regard to resourcing, line management, training, functional delivery and input on discussions around quality and operational delivery measurements within the Clinical Operations group at country level.
- Leading the overall delivery, through your operational team, to drive execution of service, client satisfaction, quality and efficiencies.
- Managing a team of CTAs and CRAs.
- Input to Director on budgeting discussions for your team to drive productivity and quality within the region.
- Working as a key project lead on process improvement, efficiencies and technological development to enable to group to deliver on its year on year targets.
- Working across your peer group to develop key people processes, success to be implemented into the region.
- Lead key initiatives at the manager level across the global clinical operations group to ensure best practice and continuity in the ICON services.
- A key contact for the country in regard to operational questions and escalations.
- Working on initiatives led by functional heads of CRA monitoring to support global consistency, focus and development across their remit.
- Drive innovation and continuous improvement in all areas of responsibility.
- Travel (approximately 40%-50Þpending on country structure and direct report levels) domestic and/or international.
- Conduct regular 1:1 discussions with direct reports and lead team meetings at country and manager team level.
- Act as country level client liaison.
- Represent Clinical Operations at Sponsor and internal audits.
- Recognize, exemplify and adhere to ICON's values around our commitment to People, Clients and Performance.
- As a Manager, you are expected to recognize the importance of and create a culture of continuous improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
- Provide effective management support through your team to deliver a high performing culture including managing attrition, development and engagement of the operational group.
- Carrying out all relevant line management responsibilities including appraisals, goal setting and development plans.
- Managing the local clinical operations team by empowering and coaching them to deliver their key objectives.
Experience and Qualification
- With a University degree in medicine, science, or equivalent, you will have had a successful career with in the CRO/Pharmaceutical industry at manager level.
- At least 1+ year of people management experience.
- Excellent management skills, developed with a collaborative approach to driving performance and success in the global environment.
- Significant proven experience in delivering high performance through team management, with prior direct Line Management experience, project management or equivalent job role.
- Key Competencies prospected candidates would have:
. Critical thinking and problem solving
. Planning and organizing
. Decision-making
. Teamwork
. Negotiation
. Conflict Management
. Ability to liaise and interact positively with project teams, customers and all levels of staff across the company
. Excellent written and spoken English
. Excellent computer skills
Benefits of Working in ICON
In comparison with our competitor’s and pharmaceutical companies, we provide more flexible and reasonable working platforms for coaching and educating new comer’s to be highly respected professionals in our industry. ICON also provides successful candidates with an excellent employment package and benefits adapted to the current job market.
We are more like an extended family with consideration of staff as individuals allowing a work-life balance.
You would be joining us at the very right time – just when we won the Best Contract Research Organisation Award at the annual Scrip Awards 2017.
If you would like more information please visit our company website: www.iconplc.comor www.careers.iconplc.com.
Application process
Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.
Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
Reasonable AccomodationsDay in the life
Teaser label
IndustryContent type
BlogsPublish date
04/12/2024
Summary
Introduction to the Clinical Research Supply Chain The clinical research supply chain plays a crucial role in the successful execution of clinical trials. It encompasses a complex network of activ
Teaser label
Our PeopleContent type
BlogsPublish date
04/08/2024
Summary
At ICON, a global leader in drug and device development services, Catherine Blake has found an environment that fosters career growth and inspires her to excel. As a Director of Clinical Data Sc
Teaser label
Our PeopleContent type
BlogsPublish date
03/27/2024
Summary
Exploring Lucy's Path: From Science to Communications Lucy's career journey is a testament to the power of adaptability and seizing opportunities as they arise. "I've been in Clinical Research si
Who we are
Similar jobs at ICON
Salary
Location
US, Raleigh, NC
Department
Full Service - Corporate Support
Location
Raleigh
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Corporate Support
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR118700
Expiry date
01/01/0001
Author
Frank LampartAuthor
Frank LampartSalary
Location
Mexico, Mexico City
Department
Clinical Monitoring
Location
Mexico City
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR117862
Expiry date
01/01/0001
Author
Daniela GuerreroAuthor
Daniela GuerreroSalary
Location
Mexico, Mexico City
Location
Bogota
Mexico City
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Data Scientist Lead
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
JR118186
Expiry date
01/01/0001
Author
Tallulah PierreAuthor
Tallulah PierreSalary
Location
Argentina
Department
Clinical Trial Management
Location
Argentina
Remote Working
Office Based
Business Area
ICON Strategic Solutions
Job Categories
Clinical Trial Management
Job Type
Permanent
Description
As a Clinical Project Manager you will have the opportunity to work with one of the world’ s leading pharma & biotech companies, helping them advance new drugs and devices.
Reference
2024-109622
Expiry date
01/01/0001
Author
Tulio SanquizAuthor
Tulio SanquizSalary
Location
United States
Department
Biometrics Roles
Location
United States
Remote Working
Office Based
Business Area
ICON Strategic Solutions
Job Categories
Clinical Data Management
Clinical Data Scientist Lead
Clinical Systems
Data Standards Consultant
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us
Reference
2024-108774
Expiry date
01/01/0001
Author
Jeffrey VillasenorAuthor
Jeffrey VillasenorSalary
Location
Argentina
Department
Clinical Trial Management
Location
Argentina
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Trial Management
Job Type
Permanent
Description
As a Site Engagement Liaison you will play a key role in improving the lives of patients by accelerating the development of our customers drugs and devices through innovative solutions.
Reference
2024-109844
Expiry date
01/01/0001
Author
Tulio SanquizAuthor
Tulio Sanquiz