Clinical Operations Manager
TA Business Partner
About the role
This vacancy has now expired. Please see similar roles below...
"At
ICON, it's our People that set us Apart"
This is an exciting opportunity to work
within a fast paced, busy environment for a leading global provider of
outsourced development services to the pharmaceutical, biotechnology and
medical device industries. We differentiate ourselves by
developing innovative solutions to bring life-saving drugs to market faster in
a more cost-effective way with better patient outcomes. We are a top five CRO
with solid earnings and growth potential. Our belief in excellence is our core
value in all that we do for our sponsor partners and the patients that we serve.
ICON Clinical
Research is Whole Owned Foreign Company which founded in 1990 in Ireland.
We expanded our
business from 1995 in APAC region.
Currently we are hiring the
Clinical Operations Manager in Seoul, Korea.
This role is responsible for the coordination, execution,
control and completion of the Clinical Operations at a key country level or
group of countries and ensuring delivery and development of the Clinical
Operations team against key metrics.
Drive the completion and delivery of the end to end service through a
variety of metrics and KPIs enabling ICON develop and grow the delivery of work
at country, site and, if appropriate, at portfolio level. Provide direction and
accountability for the operational teams and their delivery at the country and
site level and provide input to Director Clinical Operations on same. Working
within the clinical operations peer group to drive initiatives across the
region and deliver these through their peers in their countries.
Role Responsibilities
·
Responsibilities in regard to resourcing, line
management, training, functional delivery and input on discussions around
quality and operational delivery measurements within the Clinical Operations
group at country level. Collaboration and reporting to the Director or VP on
the above.
·
Leading the overall delivery, through your
operational team, to drive execution of service, client satisfaction, quality
and efficiencies.
·
Managing a team of Clinical Trial Assistant,
CRAs Entry Level(inhouse CRAs) and Junior CRAs .
·
Input to Director or VP on budgeting discussions
for your country to drive productivity and quality within the region.
·
Working as a key project lead on process
improvement, efficiencies and technological development to enable to group to
deliver on its year on year targets.
·
Working across your peer group to develop key
people processes, success to be implemented into the region.
·
Lead key initiatives at the manager level across
the global clinical operations group. To ensure best practice and continuity in
the ICON services.
·
A key contact for the country in regard to
operational questions and escalations
·
Working on initiatives lead by functional heads
of CRA monitoring to support global consistency, focus and development across
their remit.
·
Drive innovation and continuous improvement in
all areas of responsibility.
·
Travel (approximately 40%-50% depending on
country structure and direct report levels) domestic and/or international
·
Conduct regular 1:1 discussions with direct
reports and lead team meetings at country and manager team level.
·
Act as country level client liaison
·
Represent Clinical Operations at Sponsor and
internal audits.
·
Recognize, exemplify and adhere to ICON's values
around our commitment to People, Clients and Performance.
·
As a Senior Manager, you are expected to
recognize the importance of and create a culture of continuous improvement with
a focus on streamlining our processes, adding value to our business and meeting
client needs.
·
Provide effective management support through
your team to deliver a high performing culture including managing attrition,
development and engagement of the operational group
·
Carrying out all relevant line management
responsibilities including appraisals, goal setting and development plans.
·
Managing the local clinical operations team by
empowering and coaching them to deliver their key objectives.
Experience and Qualification
·
With a University degree in medicine, science,
or equivalent, you will have had a successful career within the CRO/Pharmaceutical
industry at manager level.
·
People management experience is a plus but not
mandatory.
·
Lead CRA, Sr. SSUA, Project Lead, Project
Manager with strong leadership.
·
Excellent management skills, developed with a
collaborative approach to driving performance and success in the global
environment
·
Significant proven experience in delivering high
performance through team management, with prior direct Line Management
experience, project management or equivalent job role.
·
Key Competencies prospected candidates would
have:
-
Critical thinking and problem solving
-
Planning and organizing
-
Decision-making
-
Teamwork
-
Negotiation
-
Conflict Management
-
Ability to liaise and interact positively with
project teams, customers and all levels of staff across the company.
-
Excellent written and spoken English
-
Excellent computer skills
Benefits of Working in ICON
In comparison with our
competitor’s and pharmaceutical companies, we provide more flexible and
reasonable working platforms for coaching and educating new comer’s to be
highly respected professionals in our industry. ICON also provides successful
candidates with an excellent employment package and benefits adapted to the
current job market.
We are more like an extended
family with consideration of staff as individuals allowing a work-life balance.
You would be joining us
at the very right time – just when we won the Best Contract Research
Organisation Award at the annual Scrip Awards 2017.
If you would like more information
please visit our company website: www.iconplc.com or
careers.iconplc.com. Or feel free to email me directly: Jennifer.kim@iconplc.com
Application process
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Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
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