Clinical Operations Manager, Shanghai
About the role
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- Responsibilities in regard to resourcing, line management, training, functional delivery and input on discussions around quality and operational delivery measurements within the Clinical Operations group at country level. Collaboration and reporting to the Director or VP on the above.
- Leading the overall delivery, through your operational team, to drive execution of service, client satisfaction, quality and efficiencies.
- Working as a key project lead on process improvement, efficiencies and technological development to enable to group to deliver on its year on year targets.
- Working across your peer group to develop key people processes, success to be implemented into the region.
- A key contact for the country in regard to operational questions and escalations
- Working on initiatives lead by functional heads of CRA monitoring to support global consistency, focus and development across their remit.
- Represent Clinical Operations at Sponsor and internal audits.
- Recognize, exemplify and adhere to ICON's values around our commitment to People, Clients and Performance.
- As a Senior Manager, you are expected to recognize the importance of and create a culture of continuous improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
- Provide effective management support through your team to deliver a high performing culture including managing attrition, development and engagement of the operational group
- Carrying out all relevant line management responsibilities including appraisals, goal setting and development plans.
- Managing the local clinical operations team by empowering and coaching them to deliver their key objectives.
- With a University degree in medicine, science, or equivalent, you will have had a successful career within the CRO/Pharmaceutical industry at manager level.
- Excellent management skills, developed with a collaborative approach to driving performance and success in the global environment
- Direct experience in managing CRAs of a CRO/Pharmaceutical company
- Significant proven experience in delivering high performance through team management, with prior direct Line Management experience, project management or equivalent job role.
- Key Competencies prospected candidates would have:
- Critical thinking and problem solving
- Planning and organizing
- Decision-making
- Ability to liaise and interact positively with project teams, customers and all levels of staff across the company.
- Excellent written and spoken English
our company website: www.iconplc.com
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