Clinical Research Project Manager

Position Summary

The Manager, Clinical Research Process / Project Management is responsible for mobilizing, maintaining and improving the clinical development processes for clients and ICON. The successful candidate will enable oversight of the business through a metric orientated approach. By working across multiple departments and divisions, this role will enable repeatable and scalable process, reporting and technology solutions within a structured controlled environment.

Job functions & Responsibilities:

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Assess, define and support the delivery of new process, reporting and technology solutions for clients and ICON.
• Evaluate the options and impact of system, process or data change requests from clients
• or internally
• Lead a team in developing the required process maps, business practices and relevant
• tools and templates to operationalize the processes
• Work closely with the Portfolio/Study teams on effect of system changes to downstream
• processes
• Liaise cross functionally and cross divisionally ensuring interdepartmental and
• interdivisional impacts are understood and fully assessed
• Deliver solutions to enable visibility and improvements to the overall health of
• partnerships and internally at ICON (i.e. End to End Process Development, Metric
• Reporting, Technology Solutions)
• Develop innovative solutions and process improvements in a fast changing environment
• Point of contact within the business for technical delivery teams (internal and external)
• Responsible for lessons learned collation and action plan implementation
• Maintain a consistent reporting and data quality approach
• Proactively drive the collection of reporting requirements for Strategic Alliances and
• ensure consistency in reporting methods and formats
• Define and support the delivery of the data quality rules and checks that need to be
• implemented to enable high quality reporting
• Ensure timely provision of data and reports to internal and external clients
• Lead the ongoing process around enabling team to ensure source data is entered in a timely manner in relevant systems
• Support a structured Change Control Process
• Participate in internal Change Control Process for technology and process solutions that
• aligns with existing SOPs, processes and client practices within this area
• Working alongside the relevant teams, ensure activities relate to process or reporting
• changes are accurately estimated, costed and contracted
• Proactively identify areas for process and technology improvements, with a focus on
• reduced costs/increased margin
• Maintain an appropriate level of knowledge and understanding regarding project issues
• with the ability to understand and engage in the details to enable process improvements
• or data and technology solutions
• Develop effective working relationships with stakeholders internally and externally to benefit the broader partnership with the client
• Travel (approximately 10%) domestic and/or international

Skills & Experience:

• Significant proven clinical research industry experience is highly beneficial
• In depth proven experience in project management, clinical research and drug development
• Prior experience in either a CRO, Biotechnology or Pharmaceutical Company
• Proven experience in either Clinical System Implementation, Change Management or Business
• Process Improvement
• Excellent organizational and communication skills
• Good interpersonal skills and the ability to appropriately interface with all levels of management,
• including executive management
• Key Competencies we are looking for in this role would include: Critical thinking and problem solving skills, Planning and Organizing, Decision making, Influencing and leading skills, Delegation, Team Work, Negotiation & Conflict Management
• Due to the nature of this position it may be required for the employee to travel, Therefore, depending on the employee’s location, the employee may be required to possess a valid Driver’s license

Education Requirements:

• Bachelor’s degree or local equivalent, in health sciences or related discipline

Benefits of Working in ICON

ICON enjoys a strong reputation for quality and is focused on staff development.  We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career.  We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart. 

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.  

ICON is an equal opportunity employer -  M/F/D/V and committed to providing a workplace free of any discrimination or harassment