Direct to Patient Contact Manager
About the role
This vacancy has now expired. Please see similar roles below...
We are adding to our current ICON Direct to Patient Contact team in the US!
This is a full-time, onsite position with responsibility to assist in managing projects and resources across projects. The position includes working week-end hours to ensure full coverage of our patient call center operations.
ICON is a leading Global CRO specializing in the development of drugs and devices for the pharmaceutical industry that save lives and improve quality of life.
ICON’s Direct to Patient Contact department is providing services to enhance patient recruitment, retention and support in clinical studies. Our activities include direct interactions with patients including inbound and outbound contacts, study support, collection of data such as quality of life, compensations and reimbursements or travel concierge.
Responsibilities and Accountabilities:
- Working with the Director DPC, the DPCM acts as the functional lead for direct to patient contact activities: plans, organizes, leads, and manages assigned projects and coordinate resources based on project specifications and resource experience and expertise.
- Provide functional and operational oversight for appropriate resources involved for patients inbound and outbound contacts
- Ensure the development and maintenance of documents specific to the direct to patient activities (phone scripts, questionnaires, project plan, etc.) and status reports.
- Identify resources needs for the direct to patient contact activities and ensure adequate training is provided
- Manage goals, resources, utilization rates, timelines, metrics and budget related to DPC activity for assigned projects.
- Proactively participate in the maintenance and development of quality assurance system for the direct to patient contact department.
- May be identified as ‘Project Manager’ for Direct to Patient Contact stand-alone projects.
Education/Experience:
- Bachelor degree, preferably in a scientific discipline or health-related field
- Experience in patient recruitment and retention activities or equivalent would be ideal.
- We would also consider significant project management experience in a call centre environment.
- Preferable but not mandatory: clinical trials/Epidemiology experience
- Minimum 3 years' experience in project management (preferably in a CRO or pharmaceutical industry)
Knowledge/Skills/Attributes:
- Fluency in English with excellent written and verbal communication skills.
- Effective organizational, analytical, and time management skills.
- Demonstrated ability to work well within a matrix environment; able to provide leadership, facilitate teamwork, communication, and optimize team productivity.
- Professional liaison skills for developing and maintaining successful partnership relationship with clients.
- Demonstrated ability to lead by example and successfully motivate and direct cross functional, culturally diverse projects and project teams.
- Excellent problem solving, judgment and decision making skills with the ability to motivate staff to seek creative solutions to issues surrounding on-time, on-budget and quality study delivery.
- Demonstrated ability to handle challenging situations, multiple tasks and conflicting deliverables while maintaining motivation of teams across numerous projects.
- Computer proficiency
What’s Next?
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON plc Company is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
Application process
Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.
Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
Reasonable AccomodationsDay in the life
Teaser label
Inside ICONContent type
BlogsPublish date
04/18/2024
Summary
Endometriosis Awareness: A Vital Cause In March, ICON, through its Networking Organization for Women (NOW) employee resource group, joined the global effort to raise awareness about endometriosis
Teaser label
IndustryContent type
BlogsPublish date
04/18/2024
Summary
Introduction to Data Management in Clinical Trials In the field of clinical research, data management plays a crucial role in ensuring the success and accuracy of clinical trials. Clinical trials
Teaser label
IndustryContent type
BlogsPublish date
04/12/2024
Summary
Introduction to the Clinical Research Supply Chain The clinical research supply chain plays a crucial role in the successful execution of clinical trials. It encompasses a complex network of activ
Who we are
Similar jobs at ICON
Salary
Location
United States
Department
Clinical Monitoring
Location
United States
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us
Reference
2024-109603
Expiry date
01/01/0001
Author
Melissa BennerAuthor
Melissa BennerSalary
Location
Brazil
Department
Clinical Monitoring
Location
Brazil
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
A Clinical Research Associate is a professional who contributes to accelerated drug/device/outcomes research through independent monitoring of studies to ensure patient safety and data integrity. You
Reference
2024-109811
Expiry date
01/01/0001
Author
Bruna DuarteAuthor
Bruna DuarteSalary
Location
United States
Department
Medical Affiars & Medical Writing Roles
Location
United States
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Medical Writing
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us
Reference
2024-109937
Expiry date
01/01/0001
Author
Brendan HoeyAuthor
Brendan HoeySalary
Location
US, Blue Bell (ICON)
Department
Full Service - Symphony Health
Location
Blue Bell
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Engineering
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
JR116178
Expiry date
01/01/0001
Author
Tallulah PierreAuthor
Tallulah PierreSalary
Location
US, Portland, OR
Department
Full Service - Development & Commercialisation Solutions
Location
Portland
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Laboratory
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR117360
Expiry date
01/01/0001
Author
Frank LampartAuthor
Frank LampartSalary
Location
US, Salt Lake City (PRA)
Department
Full Service - Early Clinical and Bioanalytical Solutions
Location
Salt Lake City
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinic
Job Type
Temporary Employee
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
JR118926
Expiry date
01/01/0001
Author
Meris MyersAuthor
Meris Myers