Director, DOCS Programme Management

Director, DOCS Program Management

Seoul, Korea

DOCS is seeking aDirector across Global Program Management and DOCS Operations to provide leadership for, and oversight of, DOCS’ evolving portfolio of FSP and Resourcing Programs. This is a fantastic opportunity to drive excellence in Program Management with a leading provider of Functional Resourcing Solutions to the Clinical Trials Industry.

The Role and Your Responsibilities: 

You will be responsible for global program management of functional service and resource-based strategic partnerships, overseeing the delivery and quality of overall program communications, direction, implementation, coordination, execution and control of global, cross-functional programs, leading DOCS operations teams across APAC.

You will provide leadership to effectively coordinate and manage activities of global, cross-functional programs, to ensure timelines, targets, performance metrics and quality are delivered in a cost-effective and profitable manner. 

And, you will act as the key client contact for assigned programs and develop successful relationships with clients to drive increased volume of business. This includes active participation in client operations and executive governance committees, as necessary. 

In addition, you will be responsible for:

- Recognize the importance of and create a culture of process improvement, which adds value to our business and meets client needs.

- Manage and lead a team of Managers in the successful planning, execution and governance of global programs and strategic partnerships.

- Manage goal setting, performance review, development, career progression and succession planning for a team of Directors and Managers.

- Understand and manage cross functional program inter-dependencies to achieve program and client targets.

- Act as the key client contact for assigned programs and develop successful relationships with clients to drive increased volume of business.  This includes active participation in client operations and executive governance committees, as necessary.

- Effectively manage program financial targets, including revenue and margin.

- Manage the quality process and review quality metrics to ensure a high quality standard is maintained for service delivery.

- Measure and report program metrics / KPIs and lead continuous improvement.

- Keep internal and client stakeholders regularly informed of program progress, risk identification / mitigation and issue identification / resolution.

- Identify and resolve issues that impact program delivery, resources, timelines, metrics and financial performance and communicate these to senior management.

- Serve as the operational lead for new business opportunities, including proposal development and bid defense teams.

- Collaborate with business development colleagues to maximize new business opportunities with your assigned client accounts.

Role Qualifications:

- Minimum of six (6) years of relevant industry experience 

- Minimum of four (4) years of program / project management experience

- University/Bachelor’s Degree in medicine, science or equivalent

- Direct experience in global, cross-functional project management environment

- Proven experience in people management / line management

- Proven experience in strategic planning, risk management and change management

- Ability to work closely with business unit leadership to understand client needs

- Strong analytical skills and business acumen

- Executive presence with ability to confidently deliver complex presentations to senior management

- High level of integrity, which inspires and requires the highest professional and ethical standards

- Demonstrated leadership track record and effective inter-personal skills

- Ability to lead and inspire excellence within a team

- Ability to create an environment where employees have a sense of ownership that will lead to increases in productivity and efficiency

- Results oriented, accountable, motivated and flexible

Benefits of Working in ICON

ICON enjoys a proven reputation for quality and is focused on staff development. We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a phenomenal career. We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart.

Other than working with a phenomenal team of smart and ambitious people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.