DOCS Operations Associate
About the role
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- Support CPC on-boarding by coordinating across relevant DOCS departments and completing the following activities:
- Distribute DOCS information to prospective CPCs.
- Complete 1st day documentation for new CPCs.
- Distribute Welcome Pack to new CPCs.
- Confirm accuracy of OMNI records for new CPCs
- Support Operations Managers (OMs) by preparing and maintaining CPC information and records.
- Ensure CPC timesheets are collected and tracked for review.
- Ensure CPC expense reports are collected and tracked for review.
- Liaise with client managers to obtain approval of CPC time and expense reports.
- Maintain CPC absence records in coordination with relevant DOCS departments.
- Assist OMs with the planning and organization of CPC meetings and events.
- Maintain CPC training records in coordination with relevant DOCS departments.
- Maintain CPC Curriculum Vitae and Job Descriptions to ensure inspection readiness.
- Prepare and distribute CPC communications in coordination with OMs.
- Assist OMs in the preparation and presentation of CPC metrics and reports.
- Initiate CPC contract renewal, completion or termination process.
- Support CPC off-boarding by coordinating across relevant DOCS departments and completing the following activities:
- Process resignation notification, if applicable.
- Complete off-boarding documentation in OMNI.
- Distribute exit survey to CPC.
- Reconcile annual leave entitlement.
- To perform this job successfully, an individual must be able to perform each job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
- Experience in SQL, VB and advance excel are mandatory.
- Master’s in Business Administration (MBA, HR/General Administration)
- Master’s degree with relevant experience in HR function
- Basic Logical and Analytical ability is required
- Passion to work in computers and basic knowledge in MS Office
- Strong written and oral communication skills in English
- Strong inter-personal, administrative and organizational skills
- Demonstrated ability to work in a team environment
- Ability to liaise successfully with clients, CPCs, Managers and other departments.
- Ability to operate in a multi-cultural environment
- Flexible work beyond normal working hours on business requirement
Application process
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