DOCS Operations Manager

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives. Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development. That's our vision. We're driven by it. And we need talented people who share it. If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

• Contribute to the formulation of a Business Plan in terms of objectives, operational activities and the needed resources for the own SBU, within the Planning & Control guidelines and DOCS's strategy and in consultation with the direct manager, providing insight to the direct/functional manager in the allocation of resources and the staffing of employees as well as the realisation of results/targets.
• Design, optimise, manage and control contract staffing processes, share knowledge and ensure efficient use of financial and human resources taking the agreed Business Plan & Budget and procedures into account. The goal is to ensure operational excellence in terms of quality, flexibility and availability of Contract Placement services.
• Manage and ensure effective and efficient, qualitative and quantitative contract staffing, in line with HR policies, guidelines on working conditions, safety and health, systems and budget. The goal is to support in attracting new contract staff and to make the pool of contract staff employees more employable, now and in the future.
• Coach, monitor, assess and develop the skills and activities of contract staff employees, following the Training & Education budget and internal guidelines and procedures, in order to retain and motivate contract staff and successful cooperation between contract staff and client.
• Develop, build and maintain relationships with existing clients, contract staff or other relevant stakeholders, within agreed communication lines, to support and monitor successful fulfilment of client's and contract staff's needs.
• Recognise, investigate and create new business development opportunities by understanding client's and contract staff's needs and making use of their network, in line with DOCS's strategy, policies and staffing developments/needs, in order to strengthen the number of Contract Placement activities.
• Administrate and monitor all relevant contract staff data in the personnel information system (concerning contracts, remuneration, timesheets, etc.) and other market, client and candidate information in the database, in accordance with internal guidelines and legal requirements (e.g.: working time regulations), in such way that relevant information is correct and available at all times to relevant stakeholders.

Benefits of Working in ICON: Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent. We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours. We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead. But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change. ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.