DOCS Operations Manager, Shanghai / Beijing
About the role
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- Complete DOCS induction and orientation for newly employed CPCs.
- Ensure client-specific induction and orientation is planned, communicated and completed.
- Monitor performance and conduct annual appraisal for each CPC, as applicable.
- Create a positive relationship between DOCS, the CPC and the client to ensure retention.
- Conduct accompanied site visits
- Ensure timely identification, resolution and escalation of issues.
- Obtain regular client feedback to ensure CPCs are meeting performance expectations and PDPs are aligned with client goals.
- Agree Key Performance Indicators (KPIs) with client and periodically review results.
- Collaborate with client to forecast resource requirements.
- Ensure DOCS understands current client procedures and expectations.
- Proactively plan for contract extensions, completions and terminations in collaboration with client and relevant DOCS departments.
- Bachelor’s Degree or local equivalent, in life sciences, medicine or related discipline.
- Minimum of five (5) years of relevant industry experience.
- Previous experience in clinical project management or/and line management is preferred.
- Demonstrated ability to identify, analyze and solve problems.
- Excellent interpersonal, organizational and management skills.
- Excellent verbal and written communication skills in English and local language.
- Strong computer skills.
- Ability to operate in a multi-cultural environment.
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