HR Advisor with German / French

HR Advisor - with French / German

Location: Leopardstown, Dublin 18

At ICON, it's our people that set us apart.

As a global provider of drug development solutions, our work is serious business but that doesn't mean we can't have fun whilst we do it.

With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry!

Are you one of them?

At ICON, we have an incredible opportunity for an expert HR Advisor with either French / German to join the team in our global HQ in Leopardstown, Dublin 18.

The Role

As a member of the EMEA HR Service Centre, deliver the range of services provided by the HR Service Centre team to ICON internal customers.

• Deliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels
• Deliver responses to requests received from all Employees and Managers through ticketing system
• Provide responses to and guidance on all HR processes and policies, from new starter, right through the employee life cycle to leaver process
• Advise employees and managers on all HR issues up to agreed point of escalation to HR Managers
• Work closely with HR Managers to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers are followed up as appropriate
• Contribute to the creation of solutions to improve and standardize (globally where possible) the service by Identifying and recommending opportunities for improvement
• Assess and allocate variable work that comes into the Service Centre
• Ensure Individual development and continual service improvement

What you need

• 1 - 2 years' experience of working in HR preferably within a SSC environment
• Fluency in French / German languages is essential for this role
• Strong PC skills.
• Good organizational and planning skills
• Good oral and written communication skills
• A strong team player, with excellent organizational and problem solving skills and the ability to work independently.

Why join us?

Other than working with an outstanding team of ambitious people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

Ongoing development is vital to us, and as a HR Advisor, you will have the opportunity to progress your career, with the potential to move into other related areas to improve your skillset. Our benefits package is competitive, our scope is international and we sincerely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.

EOE race/colour/religion/sex/sexual orientation/gender identity/disability/vet/national origin