Investigator Payment Associate
About the role
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- To support the Investigator Payments team with set up and maintenance of ICON’s investigators payments as appropriate.
- To support team lead and be the main point of contact for issue escalation in the absence of a more senior member of IPG team
- To positively contribute to the IP group by seeking to continuously improve their job performance and knowledge of IPG systems and processes
- To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with investigator contract
- Prepare communication materials/ payment data for internal/ external clients relating to investigator payments/reporting as appropriate
- To host training sessions/ meetings relating to IPG processes and procedures
- To route correspondence appropriately and ensure all queries raised have been assigned to the correct team member in a timely manner.
- To escalate payment issues/delays appropriately
- To review payments in line with site contracts and visit data to ensure sites are being paid in a timely accurate and efficient manner and escalate delays/ issues appropriately
- To prepare, host and report on Clinical/IPG study status meetings and contribute to reporting on status of studies in relation to investigator payments
- To set up, organise and maintain clinical study/ IPG and supporting documentation as appropriate.
- Conduct day to day activities in a professional, service-orientated and client orientated manner
Application process
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