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• Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance. • As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. • Travel (approximately 0%) domestic and/or international People – Leadership, Teamwork, Energising and Developing Others • Ensure all necessary training is provided to his/her staff to improve their job performance and knowledge. • To support Investigator payments team with set up and maintenance of ICON’s investigators payments as appropriate. • Maintain/deliver a positive environment within IPG so that staff can grow and flourish • To assist with training and mentoring IPG staff to ensure they are equipped with the knowledge necessary to carry out their role successfully • To define SMART goals and objectives for their team and to review teams progress re same • To hold regular individual and group meetings with team to ensure their needs are addressed in line with IPG and ICON policies • Proactively, participate in the selection and recruitment of suitable and qualified staff. • To positively contribute to the IP group by seeking to continuously improve their job performance and knowledge of IPG systems and processes • To support Clinical staff in executing accurate timely and efficient investigator payments in accordance with investigator contract • Assess the needs of their team and liaise with IPG management towards allocating the necessary resources to ensure optimal team performance • Take corrective measures where an IPG member’s performance falls below the required standard. Clients – Delivery to Customers, Building Relationships • * Prepare communication materials/ payment data for internal/ external clients relating to investigator payments/reporting as appropriate • Ensure their team operate in a professional, service-orientated and client orientated manner • * To host training sessions/ meetings relating to IPG processes and procedures • To route correspondence appropriately and ensure all queries raised have been assigned to the correct team member in a timely manner. • To escalate payment issues/delays appropriately • * To review payments in line with site contracts and visit data to ensure sites are being paid in a timely accurate and efficient manner • * To prepare, host and report on Clinical/IPG study status meetings and contribute to reporting on status of studies in relation to investigator payments as required • * To set up, organise and maintain clinical study/ IPG and supporting documentation as appropriate. • Conduct day to dayactivities in a professional, service-orientated and client orientated manner • Maintain positive, strong working relationships with clients, vendors and staff. • Act as first and second line contact for clinical study teams assigned and escalate investigator payments issues/delays as necessary. • * Work with team lead/supervisor as required to quality check /review work completed by internal IPG staff and other departments • Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and managing their expectations accordingly as required. • Conduct general and study specific training for Clinical staff assigned to the studies / presentations to Clinical teams and to other ICON departments where necessary • Liaise with all other ICON departments such as Clinical, PTS, IT, Finance, legal and contracts to ensure payment queries are speedily resolved and that the necessary preventative measures are put in place to prevent recurrence of similar issues. • To effectively build and maintain a productive working relationship with the Clinical teams and other ancillary department staff to effectively manage their needs and expectations in relation to

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Investigator Payments Sprvsr

About the role

This vacancy has now expired. Please see similar roles below...

ICON and you

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DE&I

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Government and public health services

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Investigator Payments Sprvsr

Send me a message

About the role

This vacancy has now expired. Please see similar roles below...

ICON and you

ICON history

Career Pathways

Benefits & Rewards

DE&I

Environmental, Social & Governance

Women in IT

Application process

Who we are