Investigator Pyts Coordinator

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Investigator Payments Coordinator:

The Investigator Payments Group (IPG) is the investigator payments function for ICON Clinical Research. The department role is to ensure timely, accurate and efficient execution of investigator payments & to ensure all payments are carried out in accordance with ICON policies and procedures. The Senior IP

Co-Coordinator should:

• Manage and Process Investigator Payments for their assigned study/studies
• To set up, maintain and organize Clinical Study/IPG and supporting documentation as appropriate
• To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with the investigator contract
• To route correspondence appropriately and ensure all queries raised have been assigned to the correct team member in a timely manner
• To review payments in accordance with the investigator site budget and visit date to ensure sites are being paid in an accurate and timely manner
• Review all site contracts and accurately set up the proposed payees and budget schedule as governed by the signed Investigator Contract.
• Review contracts in coordination with the members of the study set-up team to ensure that the contract specific budget schedule and terms can be facilitated by the IPG Payment system
• Ensure each vendor has been set up in the IPG payment systems correctly and that any new financial information received is passed to the relevant staff member.
• Update IPG systems with any changes from site contracts i.e. amendments, for assigned studies, as applicable.
• Provide training and support to Coordinator I
• Proactively request and execute additional responsibilities assigned by Team Lead
• Accurately record and update all applicable logs and maintain all IPG related files and tracking tools as requested.
• To escalate payment delays and/or issues should they arise
• Respond to Payment queries and manage expectations effectively
• Maintain and grow positive, strong working relationships with clients, vendors and staff
• Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Teams to establish payment timelines that will allow appropriate processing time for timely payment runs as defined by the Investigator Contract.
• Liaise with all other ICON departments including Clinical, PTS, IT, Finance, Legal, Tax and Contracts to ensure payment queries are resolved efficiently and effectively
• Build and maintain a productive working relationship with the Clinical teams
• Meet all IPG iLearn training requirements appropriate to this position
• Ensure ICON's reputation for excellence is carried through and maintained throughout all IPG administrative processes and highlight areas for improvement as needed
• Special Projects/assignments as requested
• Possess excellent system knowledge with the ability to resolve complex issues without support from Team Lead
• Act as point of contact for issue escalation in absence of Team Lead
• Attend meetings with other ICON department management teams including Clinical, IT, Finance, Legal, Tax and Contracts at request of/in absence of Team Lead
• Provide mentoring to Coordinator II
• Host training sessions relating to IPG processes/procedures both within IPG and with other ICON departments

Experience:

• Minimum of 2 years relevant work experience preferred, or has demonstrated aptitude necessary to execute the role successfully
• Ability to liaise successfully with all levels of Management at ICON, Vendors and Clients
• Good working knowledge of PC applications (Excel, Word, Outlook, PowerPoint)
• Good working knowledge of all systems used to coordinate investigator payments.
• Excellent organizational, administration and problem solving skills
• Excellent attention to detail
• Ability to multi-task
• Excellent written and verbal communication skills
• Excellent Customer Relationship Management skills.
• Ability to easily adapt to dynamic environment working to strict deadlines and targets
• Good numerical ability an advantage

Education Requirements:

• Bachelor's degree or local equivalent preferred, or will have relevant experience for the position
• Min 2 years in a similar role.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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