IT Support Engineer I job in

This vacancy has now expired. Please see similar roles below...

IT Support Engineer – Laboratory

Ensure the stability, integrity, and efficient operation of the enterprise computing & network components and related technologies in support of the technical environment within the ICON central laboratory. Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in support of business processing requirements. Ensure the provision of technical support to the business users within the ICON central laboratory to ensure maximum productivity and minimum downtime to the Laboratory business and provide the highest level of service and support of all supporting Infrastructure.

Job Functions:

Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Travel (approximately 5%) domestic and/or international
Exemplifies an attitude of ownership and accountability with regards to the responsibilities of the role and works to build this mindset with others on the team.
Research software and systems products and technologies to justify recommendations and support purchasing efforts.
Coordinate and participate in key process improvements as they relate to the technical environment within the central laboratory.
Act as an escalation point for Service desk tickets and Problem Resolution incidents.
Planning, coordination, and implementation of the technical environment within the central laboratory including installations, upgrades, routine maintenance and vendor-supplied patches in accordance with established Information Technology (IT) policies and procedures.
Proactively monitors and tune systems to achieve optimum performance levels; provide performance statistics and reports.
Provide timely response to escalations in accordance with service level agreements (SLAs); act as technical escalation.
Manage the technical environment within the central laboratory. Act as an escalation point for other team members supporting these technologies.
Design and review of the technical environment within the central laboratory; assist in the architecture of the infrastructure required to support these environments.
Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of the technical environment within the central laboratory to meet business requirements.
Active Directory and Group Policy administration of client devices.
Documentation and communication of configuration changes in support of change management processes.
Communicating with business areas within the company to understand and assess needs.
Troubleshooting and resolving complex 3rd Level desktop related issues.
Staying current on business and industry-related technology to support various business areas.
Reducing and eliminating Operations and Maintenance duties by analyzing and root cause analysis initiatives.

Experience, Skills & Knowledge Requirements:

In depth proven experience in a technical position supporting Laboratory / Medical infrastructure required. Ideally experience in a technical position supporting central laboratory infrastructure.
Working knowledge of various technologies including items such as: Windows Operating Systems, Citrix XenApp, Powershell, VMware ESX/ESXi/View, DNS, DHCP.
Strong working knowledge of various networking technologies including items such as: TCP/IP, LAN/WAN systems, optimization/performance, and remote access technologies.
Experience installing, configuring, and maintaining networking hardware and associated equipment.
Experience installing, configuring, and maintaining desktop & server hardware and associated equipment.
General knowledge of storage technologies such as storage area network (SAN) or Network-attached storage (NAS) as well as Unix based operating systems.
Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employee’s location, the employee may be required to possess a valid Drivers license.
Vendor management experience preferred.

Education Requirements:

Bachelor’s Degree, or local equivalent, in related field or equivalent relevant work experience; Industry standard certifications preferred.

Benefits of Working in ICON

ICON enjoys a strong reputation for quality and is focused on staff development. We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career. We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart.

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage. We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

Application process

Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.

Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.

One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.

Reasonable Accomodations

List #1

Day in the life

Shining a Light on Endometriosis Awareness Month

Teaser label

Inside ICON

Content type

Blogs

Publish date

04/18/2024

Summary

Endometriosis Awareness: A Vital Cause In March, ICON, through its Networking Organization for Women (NOW) employee resource group, joined the global effort to raise awareness about endometriosis

Teaser label

Endometriosis Awareness Month sheds light on this often-misunderstood condition affecting millions worldwide.

The Role of Data Management in Clinical Trials

Teaser label

Industry

Content type

Blogs

Publish date

04/18/2024

Summary

Introduction to Data Management in Clinical Trials In the field of clinical research, data management plays a crucial role in ensuring the success and accuracy of clinical trials. Clinical trials

Teaser label

This blog examines the critical role of data management in clinical trials.

Navigating the Clinical Research Supply Chain

Teaser label

Industry

Content type

Blogs

Publish date

04/12/2024

Summary

Introduction to the Clinical Research Supply Chain The clinical research supply chain plays a crucial role in the successful execution of clinical trials. It encompasses a complex network of activ

Teaser label

Discover the intricate workings of the clinical research supply chain in this comprehensive guide.

View all

Similar jobs at ICON

Site Management Associate

Salary

Location

Argentina

Department

Clinical Operations Roles

Location

Argentina

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Support

Job Type

Permanent

Description

As a Site Management Associate I (SMA I) you will have the opportunity to work with one of the world’ s leading pharma & biotech companies, helping them advance new drugs and devices.

Reference

2024-109267

Expiry date

01/01/0001

Author

Tulio Sanquiz

Author

Tulio Sanquiz

Read more Shortlist Save this role

Clinical Project Manager (Bi-Lingual French) - Canada

Salary

Location

United States

Department

Clinical Trial Management

Location

United States

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Management

Job Type

Permanent

Description

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us

Reference

2024-109990

Expiry date

01/01/0001

Read more Shortlist Save this role

Sr. Clinical Research Associate

Salary

Location

Brazil

Department

Clinical Monitoring

Location

Brazil

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

A Sr. Clinical Research Associate is a professional who contributes to accelerated drug/device/outcomes research through independent monitoring of studies to ensure patient safety and data integrity.

Reference

2024-110024

Expiry date

01/01/0001

Author

Bruna Duarte

Author

Bruna Duarte

Read more Shortlist Save this role

Senior CRA

Salary

Location

Canada, Montreal

Department

Clinical Monitoring

Location

Montreal

Remote Working

Hybrid: Office/Remote

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

Requirements: 12+ months of independent monitoring experience as a CRA with a sponsor or CROBoth French and English speaking Located in Quebec, Canada At ICON, it’s our people that set us apart. Our d

Reference

JR117795

Expiry date

01/01/0001

Author

Sarah Wood

Author

Sarah Wood

Read more Shortlist Save this role

Accounts Receivable Lead

Salary

Location

Mexico, Mexico City

Location

Mexico City

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Accounting & Finance

Job Type

Permanent

Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I

Reference

JR117105

Expiry date

01/01/0001

Author

Daniela Guerrero

Author

Daniela Guerrero

Read more Shortlist Save this role

Principal Statistical Programmer

Salary

Location

United States

Department

Biometrics Roles

Location

United States

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Programming

Job Type

Permanent

Description

Reference

2023-107165

Expiry date

01/01/0001

Author

Jamie Pruitt

Author

Jamie Pruitt

Read more Shortlist Save this role

Full Service

ICON Strategic Solutions

Government and public health services

Global Business Services

Overview of Service Lines

Why icon? full service mean for you?

graduate What does full service mean for you?

IT Support Engineer I

About the role

This vacancy has now expired. Please see similar roles below...

ICON and you

ICON history

Career Pathways

Benefits & Rewards

DE&I

Environmental, Social & Governance

Women in IT

Application process

Who we are