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Manager, Project Operations

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.

•The Project Operations (PO) team is the support and analysis group within the Clinical Research Planning (CRP) Department for ICON Clinical Research Division. The CRP Department’s role is to develop fit-for-purpose and efficient resourcing and planning solutions that can be utilized across ICON’s growing sponsor portfolio by the Project Management Department and other functions to effectively manage studies and ultimately improve Operational Metrics.

•PO is a group within the Clinical Research Planning Department. The objectives of the PO group are to support Project Managers by providing consistent tools, guidance, project support and training to the PM designed to improve the PMs’ ability to focus on overall management and planning and customer service. Project Operations Analysts provide a wide array of support activities ranging from the role of systems subject matter experts and primary systems users at the project level, a primary risk and quality monitor, assistance with vendor management, recruitment strategy support, and more.

•The role of the Manager, Project Operations is to provide effective management of a group of Analysts within the PO group within the Clinical Research Planning Department.

•The role may also include Project Operations Analyst tasks across a small portfolio of projects.

Overview of the Role

Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
*Travel (approximately 25%) domestic and/or international.
Clients – Delivery to Customers, Building Relationships
*Maintain positive, strong working relationships with clients, vendors and staff.
Ensure that CRP has a strong presence within ICON.
*Be responsible for tools, analysis & training provided by the PO Group.
Attend bid defences/selling meetings as required.
*Ensure the office and its staff operates in a professional, service-orientated and client (internal & external) orientated manner.
Performance – Personal Effectiveness, Commercial Awareness, Robust Thinking
*Drive process improvement initiatives within PO, CRP and in the wider organisation
*Drive system performance, compliance & change within PO and CRP
*Ensure that study, department and employee performance is objectively & systematically measured. improved and reviewed on a regular basis
*May oversee reporting of projects to ensure they are projects conducted in an cost effective manner, meeting sponsor and expectations and in adherence with ICON KPIs & costs.
*Liaise with other managers, directors, VPs to improve the effectiveness of the organisation
*Comply with ICON’s project governance system; keep senior management informed of project/departmental status in relation to payment quality, cost and timelines.
Other duties as assigned
People – Leadership, Teamwork, Energising and Developing Others
* Responsible for performance management & review of all analysts under their jurisdiction.
* Complete goal setting and objectives, monitor progress and provide feedback and training to the Project Analysis Team.
*Ensure all necessary training is provided to his/her staff to improve their job performance and knowledge.
*Proactively, participate in the selection and recruitment of suitable and qualified staff.
Ensure local/team staff turnover levels are kept <15%.
*Act as mentor/role model for the CRP management group.
* Training, mentoring and coaching of staff under jurisdiction on their developmental needs.

Role Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Track record in successfully managing or mentoring teams or individuals in achieving their goals and implementing process improvements.
Good communication (written and oral), organizational, and influencing skills. Ability to build relationships with all levels of stakeholders. Ability to liaise successfully with all levels of management at ICON, vendors, and clients.
Good working knowledge of MS office package. Experience with Clinical Operational systems is a plus.
Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employee’s location, the employee may be required to possess a valid Passport or Drivers license.
US/LATAN/CAN: Minimum of 5 years’ experience of project management, scheduling, financial analysis or relevant pharmaceutical industry experience.
EU/APAC: Significant proven experience of project management, scheduling, financial analysis or relevant pharmaceutical industry experience.
Degree, or local equivalent, in medicine, science business or equivalent degree/experience
Professional Project Management or Clinical qualification.

Benefits of Working in ICON

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

What’s Next?

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.

Application process

Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.

Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.

One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.

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Manager, Project Operations

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