Ops Support Analyst I, ITG
About the role
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- Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Travel (approximately 0%) domestic and/or international.
- Provides new and existing customers with the best possible service in relation to inquiries, suggestions and requests
- Resolves customer inquiries and requests appropriately and efficiently
- Assists system users contacting the ICON HelpDesk*
- Assists in maintaining project files*
- Resolves system user issues according to study specific guidelines*
- Provides support to project teams as needed*
- Performs data entry and data loading tasks*
- Other responsibilities may be assigned as required
- To perform this job successfully , an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- US/LATAM/CAN- minimum of six months of customer service/call center experience
- Ability to work within a team environment
- Ability to successfully manage multiple tasks and timelines.
- Ability to liaise professionally with globally diverse clients and system users.
- Foreign language skills desirable
- Willing to work a variety of hours/days, holidays and weekends, as needed.
Application process
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Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
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