Patient Engagement Lead

Patient Recruitment Lead will act as technical expert in Patient Recruitment and Retention Planning process for internal and external customers alike and to provide strategic input to Business Development, Clinical Operations and to Sponsors. This includes, but is not limited to be an expert resource to proposal teams for Patient Recruitment and Retention strategies and budget. To provide support during Bid Defense preparation, together with attendance and presentation at Bid Defense meetings (or potential preferred partner) as deemed necessary. To lead and manage awarded Patient Recruitment and Retention studies by being accountable for the development of Patient Recruitment and Retention tactics and strategies appropriate to the individual study needs and in align with sponsor requirements and for the handover of these tactics and strategies to the Clinical team for execution at a stage appropriate for the individual study.

Location: Home or Office based (Lexington or Raleigh/Durham)

Job Responsibilities:

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.

• As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

• Provide strategic support and act as a functional lead and technical expert on all aspects of Recruitment and Retention Planning for proposals including reaching out to appropriate Recruitment vendors and the provision of internal and pass-through budgets.

• Support, preparation and attendance at Bid Defense meetings in support ICON business development opportunities.

• Attendance at Kick-off meetings, project meetings as required to input into and discuss recruitment and retention strategies.

• Development of study and country recruitment and retention strategies and tactics customized to the need of the study and or sponsor in a format appropriate to be incorporated into the Study Recruitment Plan.

• Input into the Site ID questionnaire, or specific recruitment questionnaire (dependent on study/ sponsor requirements), in collaboration with internal and external team members to ensure that the appropriate recruitment and retention questions are addressed and thereafter oversee and manage the process of transitioning the data from site survey through to setting up study specific recruitment plans in awarded projects

• Contract review - ensure specifications are in line with plan. Ensure contract or RAP/Start up agreement in place prior to study start

• Manage the implementation of global patient recruitment campaigns including the development of materials, management of internal and external resources, media campaigns and design and execution in line with the project scope

• Manage/Discuss any strategy or scope changes with the Sponsor/PM in relation to the Recruitment Planning

• Ensure study information saved to Recruitment and Retention eRoom appropriately - including but not limited to, presentations, text, disease information, examples of materials I tactics and any tracking.

• Maintain communication and relationships between all the relevant internal and external parities to ensure all intelligence is utilized in order to make best recruitment planning decision

• Review and management oversight of Recruitment Vendors and set up/negotiate Master Services Agreements.

• Deliver high quality standards and strive for excellence; Act in a proactive, flexible and responsive manner to both internal and external customer needs

• To undertake other reasonably related duties as my be assigned from time to time

Benefits of Working in ICON:

ICON provides employees with the innovative resources to be successful in delivering results, inspiring others and becoming a trusted partner. We offer an exceptional benefits package that includes a comprehensive health plan, retirement plans, highly competitive pay, corporate bonus plan, time away from work, and many other incentives amongst an opportunity to grow your career.

You would be joining us at the very right time – just when we were voted by Forbes America’s Best Large employers 2018 – second year in a row!

Role Requirements:

·         Holds a minimum of Bachelor’s Degree in a Life Science related discipline

·         Prior experience working in patient recruitment within clinical research or health care environments

·         Stays abreast of the recent developments in the digital world, experience developing digital tools & websites used for patient recruitment purposes

·         Knowledge of ICH-GCP is essential along with excellent communication, planning, decision-making, negotiation, conflict management and time management skills.  Willingness to travel up to 10% as needed.

What’s Next?

Following your application, you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment. #LI-AA1