Patient Engagement Lead
About the role
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Manager, Patient Recruitment Planning
This is an exciting
opportunity to work within a fast paced, busy environment for a leading global
provider of outsourced development services to the pharmaceutical,
biotechnology and medical device industries. The Manager, Patient Recruitment
Planning will play a key role within ICON’s Patient Recruitment services which
specializes in instituting novel solutions to better identify, match, and
engage patients for clinical trial participation.
To act as technical
expert in Patient Recruitment and Retention Planning process for internal and external customers alike
and to provide strategic input to Business Development, Clinical Operations and
to Sponsors. This includes, but is not limited to: 1) To be an expert resource
to proposal teams for Patient Recruitment and Retention strategies and budget.
2) To provide support during Bid Defense preparation, together with attendance
and presentation at Bid Defense meetings (or potential preferred partner) as
deemed necessary.
To lead and manage
awarded Patient Recruitment and Retention studies by being accountable for the development
of Patient Recruitment and Retention tactics and strategies appropriate to the
individual study needs and in align with sponsor requirements and for the
handover of these tactics / strategies to the Clinical team for execution at a
stage appropriate for the individual study. To work with clinical teams
to ensure lesson learnt are documented and case studies developed.
To lead and manage
patient recruitment vendor engagement and budget development for service areas
provided by the Patient Recruitment Planning group for both pre-award and awarded projects
alike and ensuring that strategies align with the overall ICON strategy.
In awarded projects to handover the management of the vendors to the clinical
team at a time point appropriate to the complexity of the study and within the
budget. To keep abreast of current trends within the patient recruitment
and retention and to actively identify and engage new and niche vendors as appropriate
to maintaining ICON’s competiveness.
To support and mentor
less senior Patient
Recruitment associates during all stages of pre-award and awarded studies as
necessary and to ensure consistent delivery across the group.
Development of long term
strategic partnerships with
sponsors, vendors and internal stakeholders alike.
Overview of the Role
- Recognize, exemplify and adhere
to ICON's values which center around our commitment to People,
Clients and Performance.
- As a Manager, the employee is
expected to recognize the importance of and create a culture of process
improvement with a focus on streamlining our processes adding value to our
business and meeting client needs.
- Travel (approximately 10%)
domestic and/or international.
- Provide strategic support and
act as a functional lead / technical expert on all aspects of Recruitment
and Retention Planning for proposals including reaching out to appropriate
Recruitment vendors and the provision of internal and pass-through
budgets.
- Support, preparation and
attendance at Bid Defense meetings in support ICON business development
opportunities.
- Attendance at Kick-off
meetings, project meetings as required to input into and discuss
recruitment and retention strategies.
- Development of study and
country recruitment and retention strategies and tactics customised to the
need of the study and or sponsor in a format appropriate to be
incorporated into the Study Recruitment Plan.
- Input into the Site ID
questionnaire, or specific recruitment questionnaire (dependent on study/
sponsor requirements), in collaboration with internal and external team
members to ensure that the appropriate recruitment and retention questions
are addressed and thereafter oversee and manage the process of
transitioning the data from site survey through to setting up study
specific recruitment plans in awarded projects
- Contract review - ensure
specifications are in line with plan. Ensure contract or RAP/Start up
agreement in place prior to study start.
- Manage the implementation of
global patient recruitment campaigns including the development of
materials, management of internal and external resources, media campaigns
and design and execution in line with the project scope.
- Manage/Discuss any strategy or
scope changes with the Sponsor/PM in relation to the Recruitment Planning.
- Ensure study information saved
to Recruitment and Retention eRoom appropriately – including but not
limited to, presentations, text, disease information, examples of
materials / tactics and any tracking.
- Maintain communication and
relationships between all the relevant internal and external to ensure all
intelligence is utilised in order to make best recruitment planning
decision.
- Review and management oversight
of Recruitment Vendors and set up/negotiate Master Services Agreements.
- Deliver high quality standards
and strive for excellence; Act in a proactive, flexible and responsive
manner to both internal and external customer needs.
- To undertake other reasonably
related duties as my be assigned from time to time
Supervision
- Offering assistance and
mentoring to team members to create a supportive working environment,
developing effective working relationships with the team to enable an
atmosphere of motivation, creativity and innovation whilst providing
opportunities for future grown and career development within the team and
lead by example and set high standards that others will follow.
- Act as a mentor to team members
Role Requirements
- You will possess a Bachelor’s
degree, or local equivalent, in a life-science, scientific discipline,
medical and / or communication or business studies.
- A higher level degree is
preferred.
- A minimum of 5 years industry
experience with a minimum of 3 years’ experience in recruitment planning
in addition to a minimum of 2 years’ experience across a broad range of
therapeutic areas as a manager and / or project manager
- Excellent communicator, both in
written and spoken language. Able to produce reports and project plans to
a high standard in addition to being able to review the quality and
content of reports produced by the Recruitment planning Team. Fluent
in English is essential
- Well-developed negotiation
skills with the ability to liaise successfully with senior management,
clinical project teams, other ICON departments and clients. As well
as to influence and present to both small and large groups.
- Competent computer skills in MS
Word, Excel and PowerPoint
- Highly developed
organizational, problem solving and analytical skill, with the ability to
prioritize time-sensitive tasks and work independently, to make decision
and to progress projects
- Able to multi-task and work
well within high pace pressurized environment
- Due to the nature of this
position it may be required for the employee to travel.
Therefore, dependent on the employee’s location, the employee may be
required to possess a valid Driver’s license.
Benefits of Working in
ICON
Other than working with
a great team of smart and energetic people, we also offer a very competitive
benefits package. This varies from country to country so a dedicated
recruiter will discuss this with you at interview stage.
We care about our people
as they are the key to our success. We provide an open and friendly work
environment where we empower people and provide them with opportunities to
develop their long term career.
What’s Next?
Following your
application you will be contacted by one of our dedicated recruiters and if
successful we will be able to provide you with more details about this
opportunity.
ICON is an equal opportunity employer -
Minorities/Females/Disabled/Veterans and committed to providing a workplace
free of any discrimination or harassment
*LI-EJ1
Application process
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Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
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