Production Project Lead

• To demonstrate excellent communication skills
• To demonstrate excellent presentation skills
• To develop and maintain excellent client relationships
• To manage project  related issues during the lifecycle of all assigned projects in collaboration with SPM and  PM
• To develop and maintain excellent relationships with ICON, Sponsor and third party teams.
• Facilitate post-project evaluations e.g. project closeout, action and assign ownership of any resulting actions
• To collaborate with SPM to ensure up-front pre-requisite items are in place to support the project (e.g. client deliverables, customer requirements/solution specification, etc) 
• To monitor client satisfaction trends together on a monthly basis
• To review and manage any client related or product content issues with production, process or product content and mitigate, find solutions to address any possible conflicts
• To represent Firecrest to the highest standard at all client meetings
• Client relationship management, build and maintain relationship with client through project delivery.

Project Management

• To demonstrate a strong ability to work as part of a team
• To manage and motivate a production team to deliver projects on time and within budget
• To feedback on team and team member performance
• To facilitate production process improvements
• To ensure provision of project source material and project IT infrastructure.
• To ensure changes in scope are appropriately managed
• Conduct project related meetings e.g. handover meeting, kick-off meeting (via teleconference or face-to-face)
• Complete and communicate Project Plan
• Attend daily scrum
• Complete Risk Register Issues & demonstrate and apply risk and issue mitigation strategies
• Set up all relevant Project Meetings
• Provide all project related information from Sponsor to team
• Manage and supervise the production team
• Report KPIs on a weekly basis
• Deal with any project progress delays promptly
• Drive continuous improvement with the production team
• Travel (approximately 20%) domestic and/or international

• Preferably 2 years + relevant Project Management experience in a client facing role, ideally in the pharmaceutical/biotech or healthcare industry
• Clinical/ science background a distinct advantage
• Customer focus and goal oriented 
• People management skills
• Presentation skills 
• Excellent verbal, written and interpersonal skills, issue management and resolutions skills.
• Confidence in self and organization and a “can do” attitude.
• Strong attention to detail.
• Bachelor's degree in Science, or equivalent work experience required