Client Services Associate - Lyon, France
About the role
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Client Services Associate II
Location : Lyon – France
At ICON, it’s our people that set us apart.
As a global provider of drug development
solutions, our work is serious business. But that doesn’t mean you can’t have
fun while you do it. With our vision to be the partner of choice in drug development,
we hire only the best and brightest in the industry.
As a Client Services Associate, you’ll
provide clients with information on COAs using skills ranging from acceptance,
reformulation and orientation of requests. You will be trained to process a
request in autonomy, searching for the relevant information in given timeline
and utilizing various sources to provide detailed information back to the
customer in an adequate manner (in writing and orally) using standard tools and
quality processes and with an appropriate client facing attitude.
Main responsibilities
Management of information requests via
ePROVIDE™ platform or e-mail or phone
Administrative follow-up of requests from
launch to finalization, including follow-up of invoices as well as tracking
work time and all relevant information in the appropriate tools
Explain and promote the company products and
services in an effort to maintain and expand the current and prospective client
base
Participation in meeting with internal and
external clients on operational topics (by conference call or face to face
meeting)
Our requirements
Degree preferred
Work experience: minimum 1 year in field of
client relation and/or information search
Fluency in English, knowledge in French is a
bonus
Excellent customer service skills, including
ability to communicate clearly with clients and resolve customer issues or
complaints.
Self-motivated and comfortable working both
independently and as part of a team
Following
your application you will be contacted by one of our dedicated recruiters and
if successful we will be able to provide you with more details about this
opportunity.
ICON
Plc is an equal opportunity employer - Minorities/Females/Disabled/Veterans and
committed to providing a workplace free of any discrimination or
harassment.
Application process
Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.
Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
Reasonable AccomodationsDay in the life
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