Research Associate II, ICO

Research Associate II, ICO

Mapi Research Trust is currently seeking an a Research Associate II to join our team!

Location - USA (office/home based)

Mapi Research Trust is an independent not-for-profit organization specialized in Clinical Outcome Assessment (COA) information and is part of the Commercialization and Outcomes group of ICON.

We are dedicated to improving patients' quality of life by facilitating access to COA information by collecting, storing, analyzing and distributing information to the entire scientific community in the service of incorporating the patient's voice into every step of the development process of new treatments. Mapi Research Trust represents authors of COA, distributes, and licenses over 500 questionnaires. https://mapi-trust.org//

We are looking for passionate, resilient, and inspiring individuals to join our team.

You will be joining the Targeted Literature Review team, in charge of answering clients' scientific customized requests about COAs.

As a Research Associate II, you will assist the functional team throughout the life cycle of research projects and support data collection and management efforts. You will also manage the targeted literature review projects from the reception of the client's request to the reception of the client satisfaction survey, by searching and analyzing relevant information to answer customer's scientific requests and ensure their satisfaction.

The role

• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs
• Be the key contact for assigned clients and perform regular operational follow-up meetings to ensure clients satisfaction
• Qualify clients 'needs (lead / participate in client meetings (by conference call or face to face meeting.)
• Write and negotiate proposals (scope, budget, timeline) with clients in a timely manner
• Proactively and independently expands knowledge base on department-specific related research methods
• Efficiently manages own workload with respect to project scope, timelines and quality
• Maintains awareness of the pharma/biotech/medical device industry landscape as it relates to outcomes research-related trends and challenges
• Performs other duties and tasks as are allocated at the reasonable discretion of the Company
• Supports MRT projects on a variety of research-related tasks or with limited scope of scientific expertise and financial tracking
• Assisting on literature review projects including preparation of deliverables, literature and internet searches
• Supports data collection and management efforts including data entry and review, and data analysis including cleaning data, conduct of simple quantitative analysis and write up of results
• Identifies risks with assigned tasks and effectively executes strategies to minimize them
• Supports other project activities as needed

• The ideal candidate will possess: Master's degree in life sciences or local equivalent, PharmD or PhD preferred
• Minimum of 2 years professional experience
• Strong communication skills written and orally
• Well-developed written and oral communication skills including fluent English written and spoken.
• Strong computer skills, sound knowledge of MS Office Suite and Adobe
• Ability to negotiate with client (budget, timelines, limits, etc)
• Excellent customer service skills, including ability to communicate clearly and positively with clients (clarifying by questioning and reformulating) and resolve customer issues or complaints

Why join us?

Ongoing development is vital to us, and as a Research Associate II you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skills set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success.

Mapi Research Trust and ICON Plc are equal opportunity employers - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment