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Site Services Specialist I

India-Bangalore
Permanent
Reference: 050747
This vacancy has now expired.
Description
• Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance. 
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
 • Provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testing in a call center environment.* 
• Investigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries.
* • Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.
* • Perform minor database updates pertaining to subject or visit information and investigator/CRA contact details.*
• Order supplies/kits for sites as per Sponsor, CRA, or site request. 
• Any other relevant task assigned by management. • Travel (approximately 1%) domestic and/or international
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