Sr Application Support Analyst
About the role
This vacancy has now expired. Please see similar roles below...
Overview of the role
The Senior Application Support Analyst will be responsible for maintaining production application environments. The role will be focused on continually improving and optimizing applications along with operations experience.
Responsibilities include:
- Maintaining applications in the development and test environments for pre-release testing.
- Perform application administration monitoring services, reviewing system and application logs.
- Provide technical support including maintenance of installed applications software; implementing, configuring, and testing new product versions with end users.
- Interact with business users to troubleshoot installation and implementation issues
- Maintain proper system documentation and regularly review and maintain the ICON IT knowledge database to improve overall customer experience and additional duties assisting the Application Services Manager.
Role Requirements:
- Bachelor's degree - technology, information technology or related discipline
- Minimum 7-10 years of experience in Application Services/Application Administration
- Strong management skills, but also be able to drive the team
- Excellent communication skills in English, both verbal and written
- Deep level of understanding of Information Technology applications and who can troubleshoot the application problems independently
- A motivated team player with positive attitude and the ability accept and give productive feedback.
- Ability to determine and make improvements to applications and processes
- Must be ready to work in the US shifts
Application process
Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.
Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
Reasonable AccomodationsDay in the life
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