Sr Client Services Associate, PCS
About the role
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Client Services Associate I role within the Client Management team
Language Services
Location: France, Lyon or Raleigh, USA
This is an exciting opportunity to join the Client Management side of our Language Services team within the Clinical Research Industry. Do you have an interest in languages and interested in coordinating clinical translation projects, putting your client management skills to use, while focusing on excellent customer service? If you are looking to join a company which will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you!
We currently have an opportunity for a Client Services Associate I, a client facing role, based out of either our Lyon office, France or Raleigh office, USA. As the client's main point of contact throughout the lifetime of a project, successful candidates must possess exceptional communication and customer service skills. Applicants must also be able to demonstrate drive, passion, great attention to detail and be comfortable managing a variety of tasks at one time. A background/qualification in Languages, English, Marketing or Business is preferred but not essential.
Our Language Services team is part of our Commercialization and Outcomes group who are based at our offices in Lyon, France. The team provides the coordination and management of Translation and Linguistic Validation projects for both internal and external clients. Client Services Associate I responsibilities include but are not limited to: budgeting, proposal writing, client relationship management and timeline planning.
To succeed you will need:
- Exceptional customer service
- Fluency in English both orally and in writing with excellent communication skills
- Strong attention to detail with superior organizational skills
- Strong teammate
- Experience in managing multiple, varied tasks simultaneously and independently
- MS Office Suite
- Previous experience in the translation industry- not mandatory.
Benefits of working at ICON
This is a permanent, full time position. The salary is competitive and negotiable depending on qualifications and experience. We offer a competitive benefits package to the successful candidate including private health and an attractive pension plan. The role will be based in Lyon France or Raleigh, USA.
What's Next
Following your application, you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.
Application process
Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.
Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
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