Sr Client Services Associate, PCS
About the role
This vacancy has now expired. Please see similar roles below...
Sr. Client Services Associate (COA)
Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients' quality of life by facilitating access to Patient-Centered Outcome (PCO) information. We promote scientific approaches in the PCO field and encourages exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient's voice into every step of the development process of new treatments.
Within the Trust, the Client Services Team is responsible for answering clients' requests about COAs (Clinical Outcomes Assessment); most of the work is about delivering licenses for the use of COAs that are distributed on behalf of their copyright holders holders and giving access to information about how to use COAs in a clinical trial including conditions of use, licensing process, availability of translations
We are currently accepting applications from individuals with experience working in customer service and customer support to work as part of our Client Services Team.
As a Sr. Client Services Associate, you will provide clients with information on COAs using skills ranging from acceptance, reformulation and orientation of requests. You will be required to process a request in autonomy, searching for the relevant information in given timeline and utilizing various sources to provide detailed information back to the customer in an adequate manner (in writing and orally) using standard tools and quality processes and with an appropriate client facing attitude. You will be required to ensure clients' satisfaction by analysing their needs, offering appropriate solutions and quotes, coordinating with internal teams and with external parties (such as copyright holders).
Applicants must be able to demonstrate drive, passion, great attention to details and be comfortable managing a variety of tasks at one time.
Main responsibilities
- Handling of key accounts
- Train and mentor junior staff as appropriate and as designated by Manager
- Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties
- Management of information requests via ePROVIDE™ platform or e-mail or phone
- Administrative follow-up of requests from launch to finalization, including follow-up of invoices as well as tracking work time and all relevant information in the appropriate tools
- Explain and promote the company products and services in an effort to maintain and expand the current and prospective client base
- Participation in meeting with internal and external clients on operational topics (by conference call or face to face meeting)
Our requirements
- Degree preferred
- At minimum 3 years relevant industry in field of Clinical Research, Client Relation and in the domain of clinical outcomes assessments or patient-centered outcomes research.
- Fluency in English, knowledge in French is a bonus
- Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
- Self-motivated and comfortable working both independently and as part of a team
Benefits of working at MRT:
Other than working with a great team of smart and energetic people, we also offer a very competitive salary and benefits package that includes an excellent pension scheme, private health care, and life assurance and staff recognition schemes.
Application process
Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.
Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
Reasonable AccomodationsDay in the life
Teaser label
Our PeopleContent type
BlogsPublish date
03/27/2024
Summary
Exploring Lucy's Path: From Science to Communications Lucy's career journey is a testament to the power of adaptability and seizing opportunities as they arise. "I've been in Clinical Research si
Teaser label
Career ProgressionContent type
BlogsPublish date
03/27/2024
Summary
Interviews can be nerve-wracking experiences, but with the right preparation, you can enter the room with confidence and increase your chances of success. Preparing for an interview is crucial a
Teaser label
Career ProgressionContent type
BlogsPublish date
03/27/2024
Summary
Clinical research plays a crucial role in advancing medical knowledge and improving patient care. At the heart of every successful clinical research study is a Clinical Research Coordinator (CRC
Who we are
Similar jobs
Salary
Location
US, Winston-Salem, NC 27103
Location
Winston-Salem
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Physician
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR112278
Expiry date
01/01/0001
Author
Stephanie CurranAuthor
Stephanie CurranSalary
Location
Chicago, United States
Department
Clinical Monitoring
Location
Chicago
United States
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us
Reference
2024-108425
Expiry date
01/01/0001
Author
Monica HawkinsAuthor
Monica HawkinsSalary
Location
Paris
Department
Clinical Operations Roles
Location
Paris
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Contracts Administration
Job Type
Permanent
Description
The Contract Specialist we are looking for will be responsible for overseeing specific clinical contract activities. The primary responsibilities include providing contract process guidance, conductin
Reference
2024-109449
Expiry date
01/01/0001
Author
Theo LambertAuthor
Theo LambertSalary
Location
Turkey
Department
Clinical Monitoring
Location
Turkey
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
As a Clinical Research Associate you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
Reference
2023-106051
Expiry date
01/01/0001
Author
Tuba SuAuthor
Tuba SuSalary
Location
Boston
Department
Regulatory, Drug Safety/ Quality Assurance & Other roles
Location
Boston
Remote Working
Office Based
Business Area
ICON Strategic Solutions
Job Categories
Quality Assurance
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us
Reference
2023-107609
Expiry date
01/01/0001
Author
Melissa BennerAuthor
Melissa BennerSalary
USD5 - USD10 Annually
Location
United States, Canada
Department
Clinical Trial Management
Location
Canada
United States
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Trial Management
Job Type
Permanent
Description
ICON plc est un chef de file mondial en matière de soins de santé intelligents et de recherches cliniques. De la molécule au médicament, nous faisons progresser la recherche clinique en offrant des s
Reference
2023-104717
Expiry date
01/01/0001
Author
Monica HawkinsAuthor
Monica Hawkins