Sr Client Services Associate, PCS
About the role
This vacancy has now expired. Please see similar roles below...
Sr. Client Services Associate (COA)
Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients' quality of life by facilitating access to Patient-Centered Outcome (PCO) information. We promote scientific approaches in the PCO field and encourages exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient's voice into every step of the development process of new treatments.
Within the Trust, the Client Services Team is responsible for answering clients' requests about COAs (Clinical Outcomes Assessment); most of the work is about delivering licenses for the use of COAs that are distributed on behalf of their copyright holders holders and giving access to information about how to use COAs in a clinical trial including conditions of use, licensing process, availability of translations
We are currently accepting applications from individuals with experience working in customer service and customer support to work as part of our Client Services Team.
As a Sr. Client Services Associate, you will provide clients with information on COAs using skills ranging from acceptance, reformulation and orientation of requests. You will be required to process a request in autonomy, searching for the relevant information in given timeline and utilizing various sources to provide detailed information back to the customer in an adequate manner (in writing and orally) using standard tools and quality processes and with an appropriate client facing attitude. You will be required to ensure clients' satisfaction by analysing their needs, offering appropriate solutions and quotes, coordinating with internal teams and with external parties (such as copyright holders).
Applicants must be able to demonstrate drive, passion, great attention to details and be comfortable managing a variety of tasks at one time.
Main responsibilities
- Handling of key accounts
- Train and mentor junior staff as appropriate and as designated by Manager
- Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties
- Management of information requests via ePROVIDE™ platform or e-mail or phone
- Administrative follow-up of requests from launch to finalization, including follow-up of invoices as well as tracking work time and all relevant information in the appropriate tools
- Explain and promote the company products and services in an effort to maintain and expand the current and prospective client base
- Participation in meeting with internal and external clients on operational topics (by conference call or face to face meeting)
Our requirements
- Degree preferred
- At minimum 3 years relevant industry in field of Clinical Research, Client Relation and in the domain of clinical outcomes assessments or patient-centered outcomes research.
- Fluency in English, knowledge in French is a bonus
- Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
- Self-motivated and comfortable working both independently and as part of a team
Benefits of working at MRT:
Other than working with a great team of smart and energetic people, we also offer a very competitive salary and benefits package that includes an excellent pension scheme, private health care, and life assurance and staff recognition schemes.
Application process
Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.
Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
Reasonable AccomodationsDay in the life
Teaser label
Inside ICONContent type
BlogsPublish date
04/18/2024
Summary
Endometriosis Awareness: A Vital Cause In March, ICON, through its Networking Organization for Women (NOW) employee resource group, joined the global effort to raise awareness about endometriosis
Teaser label
IndustryContent type
BlogsPublish date
04/18/2024
Summary
Introduction to Data Management in Clinical Trials In the field of clinical research, data management plays a crucial role in ensuring the success and accuracy of clinical trials. Clinical trials
Teaser label
IndustryContent type
BlogsPublish date
04/12/2024
Summary
Introduction to the Clinical Research Supply Chain The clinical research supply chain plays a crucial role in the successful execution of clinical trials. It encompasses a complex network of activ
Who we are
Similar jobs at ICON
Salary
Location
Japan, Osaka (PRA)
Department
Clinical Trial Management
Location
Osaka
Tokyo
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Trial Management
Job Type
Permanent
Description
臨床試験における CTM 業務(主にグローバル試験)をお任せいたします。 ※CRA、IHCRA 等ラインマネジメント業務は、弊社の Clinical Operations Managerが別途行います。[具体的には] ・Project Manager(Global PM または Regional/Local PM)や、必要に応じて 他部門との連携による、クライアントとの関係性構築およびプロジェクト
Reference
JR117443
Expiry date
01/01/0001
Author
Daiki MatsumotoAuthor
Daiki MatsumotoSalary
Location
India
Department
Biometrics Roles
Location
India
Business Area
ICON Strategic Solutions
Job Categories
Biometrics Portfolio
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us
Reference
2024-109792
Expiry date
01/01/0001
Author
Swathy AnandanAuthor
Swathy AnandanSalary
Location
Japan, Tokyo
Department
Clinical Monitoring
Location
Osaka
Tokyo
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
【職務概要】 ご自身のCRA業務を担当いただきながら、複数名のCRAを育成、管理するTeam Lead業務を兼任いただきます。 【具体的には】 自身のプロジェクトにおいてCRAとして業務をいただきつつ、経験の浅いCRA等の小規模チームの教育・指導業務を行っていただきます(正式なReport Lineではありません)。また、小規模チームのリードも行い、臨床オペレーション面のプロジェクト推進にも貢献
Reference
JR116955
Expiry date
01/01/0001
Author
Mai TakanashiAuthor
Mai TakanashiSalary
Location
Japan, Tokyo
Location
Osaka
Tokyo
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Study Start Up
Job Type
Permanent
Description
同社のフルサービス部門あるいはFSP部門において、Study Start Up Associate~Senior Study Start Up Associateとして、大規模かつスピード感のある環境の中で、試験の立ち上げをご担当いただきます。【具体的には以下の業務をお任せします】Country ICFの作成施設選定後、以下の業務(施設コミュニケーションを含む)Site ICFの作成施設との交渉施
Reference
JR111276
Expiry date
01/01/0001
Author
Mai TakanashiAuthor
Mai TakanashiSalary
Location
Turkey, Ankara
Location
Ankara
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Operations Management
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR118434
Expiry date
01/01/0001
Author
Tereza SvobodovaAuthor
Tereza SvobodovaSalary
Location
India, Bangalore
Department
Full Service - Corporate Support
Location
Bangalore
Chennai
Bengaluru
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Medical & Scientific Affairs
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
JR117372
Expiry date
01/01/0001
Author
Gowri Shankar Nalla PerumalAuthor
Gowri Shankar Nalla Perumal