Sr Manager, Site Activation - Home Based
About the role
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Prepare/contribute to client and project specific site activation strategy and site activation plan and work cross-functionally to ensure that the sites and countries chosen optimize opportunities for successful delivery of the project for the benefit of both ICON and client.
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Ensure adequate oversight of project in terms of timely delivery of key timelines and that the impact of missed deliverables is understood by all key stakeholders.
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Attend client calls, where required and ensures that both the interests of ICON and the client are robustly defended.
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Manages the contribution of key study stakeholders to ensure optimum performance and cross-collaboration.
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Create and maintain an environment of “trusted partner” which allows successful delivery of site activation through clear and open dialogue and use of “best practice” communication.
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Invokes lessons learned and defines and uses other strategies/tools as required to assure optimized delivery and client satisfaction.
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Foster and develop key relationships with clients and internal customers and where needed participates in customer satisfaction initiatives.
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Support sales preparation calls including bid-defense and study kick-off meetings where required.
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Oversees day to day management of all aspects of site activation in the projects assigned.
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Ensures that each project has a site activation plan and that the study is being conducted in accordance with that plan.
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Ensure effective resource planning and allocation within projects assigned.
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Ensure effective utilization and recovery of site activation resources within projects assigned and that those resources are budgeted and contracted.
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Effectively manage change with respect to process improvement initiatives across site activation.
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Works closely with peers to ensure global consistency in the successful execution of site activation activities & services across the SSU function.
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Ensures that study performance is objectively & systematically measured and reviewed on a regular basis & reports status to line manager and senior management
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Manages and escalates any significant variations to study budgets, identifies out of scope activities and inputs into change orders as required.
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Bachelors’ degree or local equivalent in medicine, science, or equivalent.
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Previous experience as a Site Activation Manager
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Previous SSU experience
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Previous experience in client management
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5 years within clinical research with at least 2 of these leading global project deliverables and/or global project resources or equivalent.
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Client focused
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Excellent negotiation & relationship building skills
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Excellent conflict management skills
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Excellent communication skills with demonstrated coaching and mentoring skills
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Due to the nature of this position it may be required for the employee to travel up to 20%.
Application process
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Reasonable AccomodationsDay in the life
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