Application Services Analyst I

If you are looking to join a company which will offer you a strong support network and an inspiring working environment, then this is the job for you.  ICON is currently looking for an Applications Services Analyst to demonstrate drive, passion and a strong sense of team working, as well ashave great communication, both verbal and written. *LI-MB1

PURPOSE OF THE JOB:

Responsible for maintaining production application environments. Additional responsibilities include Maintaining applications in the development and test environments for pre-release testing. Perform application administration monitoring services, reviewing system and application logs. Provide technical support including maintenance of installed applications software; implementing, configuring, and testing new product versions with end users; Interact with business users to troubleshoot installation and implementation issues; Maintain proper system documentation and regularly review and maintain the ICON IT knowledge database to improve overall customer experience.

JOB FUNCTIONS/RESPONSIBILITIES:

• Recognise, exemplify and adhere to ICON's values which centre around our commitment to People, Clients and Performance
• Perform critical Application Administration activities including the following
• Support of Applications in accordance with ICON SOPs and appropriate project specifications
• Assist in application installations to include setup of users, setup and configuration of systems and other support tasks
• Perform troubleshooting of application problems with little supervision
• Provide basic assistance to the IT Development team when needed
• Perform some reviews of installations and patches
• May be required to be on-call to support after hours issues as they arise
• Ability to provide basic mentoring for junior team members on Application tasks
• Ability to interact with customers with some guidance
• Ability to complete tasks on time with little supervision
• Basic level of understanding of Information Technology applications
• Must be able to complete individually incidents and service requests within defined SLA
• Liases with Application Vendor when required.
• Responsible for pro-actively looking at ways to reduce number of support calls.
• Other duties as assigned

QUALIFICATIONS/EXPERIENCE REQUIRED:

• Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential.
• Technical writing experience required
• The qualified individual should have a strong technical knowledge of computer hardware, desktop, programming languages and database applications and must be able to work independently or as a team member for our organization.

Technical knowledge

• Experience in SQL, Linux or Oracle an advantage.
• A minimum of 1-3 years in an application support role.
• Ability to manage support for multiple applications
• A working knowledge of the system development life cycle and general application support standards

Qualifications

• Bachelor’s Degree in Information Systems, Computer Science or a related area preferred

Benefits of Working in ICON

ICON enjoys a strong reputation for quality and is focused on staff development.  We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career.  We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart. 

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.  

ICON is an equal opportunity employer -  M/F/D/V and committed to providing a workplace free of any discrimination or harassment