Application Services Team Lead job in

This vacancy has now expired. Please see similar roles below...

Application Services Team Lead

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. Our Application Services Team Lead is responsible for leading the Applications Services team in maintaining production application environments. Additional responsibilities include Maintaining applications in the development and test environments for pre-release testing. Perform application administration monitoring services, reviewing system and application logs. Provide technical support including maintenance of installed applications software; implementing, configuring, and testing new product versions with end users; Interact with business users to troubleshoot installation and implementation issues; Maintain proper system documentation and regularly review and maintain the ICON IT knowledge database to improve overall customer experience and additional duties assisting the Application Services Manager.

Overview of the Role

Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Support of Applications in accordance with ICON SOPs and appropriate project specifications
Perform application installations to include setup of users, setup and configuration of systems and other support tasks
Perform troubleshooting of application problems with no supervision
Provide assistance to the IT Development team when needed
Perform reviews of installations and patches
May be required to be on-call to support after hours issues as they arise
Ability to complete tasks on time with no supervision
Deep level of understanding of Information Technology applications
Ability to determine and make improvements to applications and processes
Must be able to complete individually incidents and service requests within defined SLA
Liases with Application Vendor when required.
Responsible for pro-actively looking at ways to reduce number of support calls.
Ensure interfaces between systems are maintained
Interact with Cross functional teams keeping them informed of status updates with no supervision
Assist in the review and hiring of new staff where appropriate
Ensure incident analysis is completed on time
Develop procedures and training documentation as required

Role Requirements / Skills / Experience Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical writing experience required
The qualified individual should have a strong technical knowledge of computer hardware, programming languages, desktop and database applications and must be able to work independently or as a team member for our organization.
A minimum of 8 years in an application support or other computer support services
Ability to manage support for 6 -8 applications
A working knowledge of the system development life cycle and general application support standards
Bachelor’s Degree in Information Systems, Computer Science or a related area preferred

Benefits

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

What’s Next

Following your application if you are successful you will be invited to an initial telephone interview with one of our dedicated recruiters who will be able to provide you with more details of this opportunity.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

Application process

Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.

Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.

One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.

Reasonable Accomodations

List #1

Day in the life

Shining a Light on Endometriosis Awareness Month

Teaser label

Inside ICON

Content type

Blogs

Publish date

04/18/2024

Summary

Endometriosis Awareness: A Vital Cause In March, ICON, through its Networking Organization for Women (NOW) employee resource group, joined the global effort to raise awareness about endometriosis

Teaser label

Endometriosis Awareness Month sheds light on this often-misunderstood condition affecting millions worldwide.

The Role of Data Management in Clinical Trials

Teaser label

Industry

Content type

Blogs

Publish date

04/18/2024

Summary

Introduction to Data Management in Clinical Trials In the field of clinical research, data management plays a crucial role in ensuring the success and accuracy of clinical trials. Clinical trials

Teaser label

This blog examines the critical role of data management in clinical trials.

Navigating the Clinical Research Supply Chain

Teaser label

Industry

Content type

Blogs

Publish date

04/12/2024

Summary

Introduction to the Clinical Research Supply Chain The clinical research supply chain plays a crucial role in the successful execution of clinical trials. It encompasses a complex network of activ

Teaser label

Discover the intricate workings of the clinical research supply chain in this comprehensive guide.

View all

Similar jobs at ICON

Clinical Trial Assistant

Salary

Location

Netherlands, Amsterdam, Schiphol

Location

Amsterdam

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Trial Support

Job Type

Permanent

Description

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us

Reference

JR119275

Expiry date

01/01/0001

Author

Rajkapoor Kamaludeen

Author

Rajkapoor Kamaludeen

Read more Shortlist Save this role

Study Start Up Associate II

Salary

Location

Regional Greece (PRA)

Location

Greece

Remote Working

Hybrid: Office/Remote

Business Area

ICON Full Service & Corporate Support

Job Categories

Study Start Up

Job Type

Permanent

Description

Study Start Up Associate IIAt ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve

Reference

JR119024

Expiry date

01/01/0001

Author

Andreia Silva

Author

Andreia Silva

Read more Shortlist Save this role

Intern

Salary

Location

Netherlands, Assen (PRA)

Department

Full Service - Early Clinical and Bioanalytical Solutions

Location

Assen

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Intern

Job Type

Intern

Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own

Reference

JR117103

Expiry date

01/01/0001

Author

Stephanie Broize-Arrieu

Author

Stephanie Broize-Arrieu

Read more Shortlist Save this role

Intern

Salary

Location

Netherlands, Assen (PRA)

Department

Full Service - Early Clinical and Bioanalytical Solutions

Location

Assen

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Intern

Job Type

Intern

Description

Reference

JR117101

Expiry date

01/01/0001

Author

Stephanie Broize-Arrieu

Author

Stephanie Broize-Arrieu

Read more Shortlist Save this role

Intern

Salary

Location

Netherlands, Assen (PRA)

Department

Full Service - Early Clinical and Bioanalytical Solutions

Location

Assen

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Intern

Job Type

Intern

Description

Reference

JR118435

Expiry date

01/01/0001

Author

Stephanie Broize-Arrieu

Author

Stephanie Broize-Arrieu

Read more Shortlist Save this role

Study Support Assistant

Salary

Location

Poland, Warsaw

Location

Warsaw

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Study Start Up

Job Type

Permanent

Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfill our mission to advance and improve patients' lives.ICON plc i

Reference

JR117566

Expiry date

01/01/0001

Author

Magda Kozuszek

Author

Magda Kozuszek

Read more Shortlist Save this role

Full Service

ICON Strategic Solutions

Government and public health services

Global Business Services

Overview of Service Lines

Why icon? full service mean for you?

graduate What does full service mean for you?

Application Services Team Lead

About the role

This vacancy has now expired. Please see similar roles below...

ICON and you

ICON history

Career Pathways

Benefits & Rewards

DE&I

Environmental, Social & Governance

Women in IT

Application process

Who we are

Government and public health services

Why icon? full service mean for you?

Application Services Team Lead

Send me a message

About the role

This vacancy has now expired. Please see similar roles below...

ICON and you

ICON history

Career Pathways

Benefits & Rewards

DE&I

Environmental, Social & Governance

Women in IT

Application process

Who we are