ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
The Role:
- Recognize, exemplify and adhere to ICON's values which centre around our commitment to People, Clients and Performance
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs
- Assist the team of Project Managers (PMs) assigned to the studies within a Program in relation to study set-up and maintenance ensuring alignment across the Program where required
- Ensure PMs manage projects in accordance with the contract and in adherence with ICON SOPs, ICH GCP and appropriate regulations, and to liaise with other department managers as necessary to achieve this
Client Management
- Be the principal contact for Sponsor’s Program Management contact related to the direction, coordination, implementation, execution, control and completion of projects within the Programs
- Be the first level for client escalation related to the Program
- Manage client expectations and convey these expectations to the project management team
- Communicate effectively with clients to identify needs and evaluate alternative business solutions.
- Attend client/program meetings e.g. governance meetings, bid defence meetings
Project Management
- Monitor all studies in your program via email, one to one meetings & regroup meetings and assist PMs with set-up, maintenance and close out of projects within the program
- Utilize risk management methodologies to identify risks and work with the team to develop appropriate mitigation plans. Anticipate and address issues before they become major problems
- Assist the team of PMs in issue resolution / escalation during the lifetime of all trials
- Understand your Project Managers’ performance and assist them where possible or escalate to their line manager if problems persist
- Review client satisfaction survey responses and work with PMs to improve results
- Review quarterly MCC metrics if applicable
- Have oversight of project budgets within the program to ensure projects are running within budget
- Perform client audit preparation e.g. PM presentation and readiness, oversee the preparation of relevant documents for any audits related to your client/program
- Ensure operational updates are implemented in a timely manner for applicable studies within Programs for which you are responsible
Leadership
- Motivate and leads across internal departments with little or no formal authority
- Create and maintain Program specific standards if applicable
- Develop and coach team members
- Conduct One to One meetings with the PMs managing studies in the Program
- Escalate issues to the Director of Project Management in a timely manner
- Apply knowledge of relationships within the organization to ensure successful projects and positive interactions
- Challenge others to develop as leaders while serving as a role model and mentor
- Inspire team members to attain goals and pursue excellence
- Look for trends across the studies in your Program(s) and suggest changes to processes / behaviours based on these trends
- Lead or participate in initiatives related to the development of departmental continuous improvement initiatives as it relates to standards, training and quality
- Lead the process to document lessons learned and resultant recommendations for the projects within the Program
- Identify resource requirements and request additional resource as required
- Recognise good performance publicly
- Do not tolerate poor performance or behaviour
Communication
- Facilitate effective communication among all project-related parties
- Effectively communicate information, both oral and written, in a manner that is clear, concise and understandable
- Hold regular status meetings with project team both internal and external
- Understand how to communicate difficult/sensitive information tactfully
- Drive discussions on resolution of project/program issues; critically evaluate root cause and develop options for resolution; effectively communicate recommendation for resolution to stakeholders
- Demonstrate conflict resolution capabilities: exhibit solution seeking behaviours and promote team building
Teamwork
- Manage roles and responsibilities within the project teams, ensuring that each team member understands requirements for project and program deliverables
- Mitigate team conflict and communication problems. Works to ensure that all team members are aware of pending deliverables and assignments; the required resources are secured to complete deliverables on-time; provide options of resolution as problems/issues arise which could impact the cost, timelines, and/or quality of the deliverables.
Quality
- Maintain confidentiality of management information as appropriate.
- Ensure project documents are complete, current, and stored appropriately.
- Write Trackwise/Incident responses for issues that originate in your program
Other
- Work closely with line managers of PMs to suggest ways of improving Client satisfaction scores
- In the spirit of continuous improvement, suggest modifications to metrics, processes, procedures, policies, etc. as you see fit, with the goal of improving quality or efficiency
- Provide regular feedback to senior management on progress with role activities and deliverables
- Lead and / or participate in departmental / inter-departmental projects and groups e.g. superuser committee or blinding committee
Other duties as assigned by Directors of Project Management.
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
#LI-SB5
