Clinical Operations Manager

Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance. As a manager the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. Ensure appropriate issue escalation of findings related to the quality of performance of monitoring or site management activities. Provide feedback on the development and implementation of formal CRA training tools and presentations. Implement agreed corrective actions and/or further trainings as required. * Conduct timely CRA performance reviews and appraisals by acquiring feedback on CRA performance from Project Managers and others as required Ensure the clear goals and objectives are set. Make recommendations for CRA promotions. Conduct regular CRA group meetings to provide timely and relevant updates. Assist with continuous review of current processes and implementation of agreed process improvements in collaboration with other departments. Interview, evaluate and select new CRA hires. Ensure induction and orientation for newly hired CRAs occurs. Ensure CRAs are meeting performance objectives and take appropriate remedial actions as required Ensure that CVs for assigned CRAs are updated as required and skill set/ experience is maintained in Planview. Participate in business development activities as appropriate.