Client Relationship Manager

Client Relationship Manager, Bioanalytical Experience Required

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Client Relationship Manager to join our diverse and dynamic team. As a Client Relationship Manager at ICON, you will play a pivotal role in fostering strong partnerships with clients, ensuring their needs are met while driving satisfaction and loyalty. You will contribute to the growth of our business by developing and implementing client engagement strategies that enhance relationships and support our organizational goals.

• Building and maintaining long-term relationships with key clients to understand their needs and provide tailored solutions.
• Collaborating with internal teams to ensure client requirements are met and exceeded throughout the project lifecycle.
• Conducting regular check-ins and feedback sessions to gather insights and improve service delivery.
• Identifying opportunities for upselling and cross-selling services to enhance client value.
• Monitoring industry trends and client feedback to inform service improvements and innovations.

• Proven experience in client relationship management or account management, preferably in a healthcare or clinical research environment.
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse stakeholders.
• Exceptional problem-solving abilities and a proactive approach to addressing client challenges.
• Demonstrated ability to manage multiple client accounts and projects simultaneously.
• Familiarity with CRM software and data analysis tools to drive informed decision-making.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply